Technical Support Engineer (offline)

Invisible.io, a growing and innovative IT company, has an immediate need for a Technical Support Engineer.

Comfortable office in the heart of Kyiv near Olympiyska station with a comfy terrace and a breathtaking view, possible business trips several times a year to our customers which are located in Europe and the US, a convenient work schedule from 11:00 to 20:00, Monday to Friday. Constant positive atmosphere, friendly co-workers and adequate and loyal managers are included.

The main duties:
- Provide the 2nd line of application technical support for the company’s software products
- Directly collaborate with the technology partners and customers (mainly from the US and EU)
- Communicate internally with project management, development, QA and CSM teams
- Report bugs and improvements into products
- Document common support cases in the company’s knowledge base
- Participate in evening shifts till 23:00 (up to 5 shifts per month)

Required skills and qualifications:
- Excellent spoken and written English is a must
- Bachelor’s degree in Computer Science, Information Technology, Engineering or related field
- Minimal 3 years of experience on a similar position (application support in a software development company)
- Demonstrated MS Windows desktop applications troubleshooting skills
- Web-based applications support experience
- Experience with Jira and Confluence
- Experience with application logs investigation and interpretation
- Strong analytical, troubleshooting and problem-solving skills

Would be an advantage:
- Cloud services support experience
- Understanding of CRM / ERP / Business applications
- Experience in technical documents writing (in English)
- Experience in MS Exchange, MS Office365 and MS Outlook administration or support
- Experience in MS Azure and Azure Application Insights telemetry analysis
- Familiar with XML and JSON data formats, SOAP API, REST architecture
- Knowledge of HTML, CSS, JavaScript, SQL

What we offer:
- A friendly, informal, and knowledge-sharing environment with open-minded people around you
- Chance to join a team of professionals in a company globally recognized for its cutting-edge products
- Dynamic opportunities for professional growth
- A worthy salary
- 20 days of paid vacation yearly
- 20 days of paid out of office work yearly
- Great medical insurance
- Corporate activities including corporate trips, skiing, parties, and other team building events
- Partly or fully paid extra professional training and courses (when needed)
- Snacks and drinks in the office

About Revenue Grid

Revenue Grid (former Invisible.io) is a product company with more than 14 years of experience creating enterprise-class SaaS products for sales and customer-facing teams. With a range of tools, including the flagship offering that integrates large corporate systems like CRM with Outlook, Office 365 and Gmail, Revenue Grid is taking Sales Engagement and Revenue Optimization markets by storm.

Trusted by more than 600 000 users worldwide and having strong partnership with such giants as Oracle, SAP, Microsoft, Salesforce and others, we strive to help our customers achieve better results in customer engagement and revenue generation.

Revenue Grid is not only about work, though. Having a good time and enjoying the atmosphere in the office is our priority. As a multinational team, we value honesty, respectfulness and fair play in business and in life. With a breathtaking view from our open-air terrace, you can always find our guys and gals lounging, playing or straight out partying.

If all of this sounds like your cup of tea, apply for our positions or just drop us a line and let’s get to know each other!

Company website:
https://revenuegrid.com/