Technical Support Engineer (offline)

REQUIREMENTS (Must have):
1. Knowledge of SQL (CRUD operations, Aggregate functions, join) - mandatory.
2. Overall understanding REST API.
3. Min Upper-Intermediate English.
4. Analytical thinking ability to troubleshoot client’s issues and define the root cause.
5. Strong ownership, fast learner, logical thinking, and problem-solving attitude.
6. Excellent communication skills (both written and spoken).
7. Friendly, customer-focused, attentive to details.

WOULD BE A PLUS:
1. Knowledge of the basics of the Kibana monitoring system.
2. Wiki skills.
3. Technical background and IT education.
4. Experience with PosrgreSQL or other SQL database.
5. Experience with CRM-systems.

WE OFFER:
1. Comfortable office in the center of Mykolaiv.
2. Zero bureaucracy and open management.
3. Flexible schedule you can start workday from 8 am till 10 am.
4. Corporate English courses.
5. Compensation of costs on professional courses and training.
6. Perks at the office (fruits, Playstation, etc.).
7. Onboarding mentorship
8. Remote-friendly.

KEY RESPONSIBILITIES:
1. Resolve all types of support technical issues received via ticketing system and chat.
2. Solve advanced support requests and incidents from our partners.
3. Reproduce customer issues identified in the field.
4. Escalate issues that cannot be resolved by support team to relevant QA or development.

Have you any questions? Please contact our HR Partner.

About TheFintechLab

TheFintechLab’s mission is dedicated to increasing financial inclusion worldwide. Our company specializes in building the state-of-art cloud-native digital bank platform that can be launched within record time to market. Our knowledge, experience, and platform are used by the world’s famous startups which have attracted multi-million investments and successfully launched their fintech projects to pursue together the main goal of giving access to the financial world to every person worldwide.

“Research. Share. Innovate.” - is the main motto of TheFintechLab.

We believe that analysis and research stay at the core of any learning curve, extracting the essence from the collected data and transforming it into informational knowledge. The most important part of this process is knowledge sharing and collaboration, where the learned experiences are mixed together advancing it to the new level of consciousness. This is our algorithm for crafting innovations in this world.

FintechLab is an excellent place to work and develop skills for everyone. Our culture is based on personal and professional growth. People for us is an investment and we dedicate ourselves to constant skills development and knowledge sharing. We are aimed for a long-term partnership, based on trust and work-life balance.

We feel responsible for the wellbeing of you and your beloved ones, that is why you may always rely on us in the format of a health and lifestyle-oriented approach. We strive to find a suitable balance between a thrilling job and your private life.

You will discover exciting career opportunities and gain experience from a multicultural family of TheFintechLab with an opportunity to try yourself in various departments and roles, spread among offices in different countries.

Join our team today, to fulfill TheFintechLab’s global mission and take part in the financial world disruption.

Company website:
https://www.thefintechlab.com

DOU company page:
https://jobs.dou.ua/companies/the-fintechlab/