Customer Support Specialist (offline)

About the product

MiResource (miresource.com) helps people connect with the right mental health care for their unique needs. MiResource’s operating system empowers anyone to expertly connect someone to the right mental healthcare by helping them understand what the person is struggling with, identifying the best course of treatment, and facilitating the connection to that care.
Vision: We envision a world where our youth have access to effective mental health care.
Mission: Anyone anywhere is connected with the right mental health care.

In short, we are:
~ A dynamic, well-funded, high growth startup
~ A unique and innovative tool/solution that is being well received in the marketplace
~ Offering a position, which can lead to opportunities for growth within the company

Job Responsibilities Include, But Aren’t Limited To

~ Providing support to our customers and addressing issues as they come up
~ Collaborating cross-functionally, communicating customer feedback to and working closely with the Account Management and Product Management Teams on finding the best ways to improve our product
~ Creating scalable support practices (templates, documentation for internal and external use, etc)
~ Assisting with ongoing reporting needs
~ Contributing to our super cool culture through creativity and cleverness

The support team will cover these shifts (UA time):
Shift 1: 10a-6p
Shift 2: 2-10p
Shift 3: 7p-3a

About You

~ Fluent in English (Upper Intermediate Level and above preferred)
~ 3+ years of experience in a Customer Support role
~ Go-getter attitude, ability to deal with ambiguity and operate independently in a fast-paced environment
~ Love being the first line of support and troubleshooting issues
~ Basic knowledge of SQL is a plus
~ Strong problem solving and communication skills

What You Get

~ Unlimited PTO for any reason, including sick days (no specified limits), flexible work schedule;
~ Personal laptop (MacBook Pro);
~ Trainings, certifications, conferences;
~ Private health & dental insurance;
~ English lessons
~ Business trips to assigned client headquarters in the US
~ Remote/coworking work;
~ Accounting and legal support required to file taxes.

We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at MiResource. Come join us!

About TurnKey Labs

Our mission is to reimagine how remote product teams operate in order to help fuel the next global wave of innovation.

TurnKey’s values are simple and apply equally to both TurnKey employees and customers.

Life is short, so we always strive to:
➤ Act with honesty and transparency
➤ Work with people you respect and respect you
➤ Do the right thing in every situation
➤ Put quality above all else
➤ Work on something that matters

Our customers are all product-driven technology companies that are on the cutting edge of their industry. They range from classic Silicon Valley venture capital-funded startups to established companies looking to maintain and accelerate their innovation efforts.

Company website:
https://www.turnkey-labs.com/