IT Service Manager (offline)

About Project
Client - a company providing ground handling and cargo handling services at the airport. The IT Service Manager HRIS is a global role responsible for the management of the lifecycle of HRIS IT applications and all solutions that support HR: T&A, Recruitment, Training, etc. This comprises monitoring of the usage and performance of IT HRIS applications, handling of continuous service improvement, and facilitating of necessary changes especially when related business processes change.

Requirements
Computing concepts, hardware and terminology
Operation system administration
Cloud and virtualization
Database administration
ActiveDirectory or other LDAP
Well versed in Microsoft and/or OpenSource technologies
Microsoft products including Office 365
Microsoft PowerShell, bash
Network fault finding and diagnostics

Responsibilities
Manage HRIS applications and any other supporting services
Ensure applications are up and running in alignment with business requirements
Communicate with business operations and business application managers when there are issues and escalations
Implement IT service lifecycle management processes
Support colleagues in the usage of the application including application training activities
Implement IT general controls for HRIS applications and any other supporting services
Manage changes and integration of applications
Monitor the availability and performance of the applications portfolio
Ensure that full support model is in place - identifying gaps and addressing where needed
Implement technical configuration of application group
Keep documentation and inventory up to date
Manage relationship with developers and vendors
Test and approve test results
Manage and control pro-actively licenses for operational needs
Reporting all aspects of quality for the assigned applications:
performance according to underlying SLAs
user satisfaction
usage of the applications
incidents, problems, service request & changes related to the IT service(s)

About ELEKS

ELEKS is the partner of choice for many of the world’s leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services.

Company website:
https://eleks.com/

DOU company page:
https://jobs.dou.ua/companies/eleks/