Support Engineer (offline)
We offer:
β Competitive dollar-denominated salary
β Stable employment
β Flexible working hours
β Comfortable office facilities (10 min from the metro station β23 Serpniaβ)
β 24 days of paid vacation + official Ukrainian holidays are non-working days
β Challenging projects involving risk assessment, credit scoring, decision management
β Open-minded and reliable team
β Opportunity to bring in your vision
β Free English classes & Speaking Clubs
To join our team you just need to prove you possess such skills as:
β’ 1+ years of experience in IT
β’ Good knowledge of SQL
β’ Basic knowledge of bug tracking systems
β’ Analytical skills
β’ Communication skills
β’ Intermediate English level
We expect you tΠΎ be involved in:
β’ Communicate with customer via Help Desk
β’ Track and resolve customer questions and issues via tickets
β’ Propose system improvements based on the tickets analysis
β’ Create instructions for customers for the most frequent requests
β’ Change customer system configurations if necessary
β’ Participate in customer system deployment
β’ Report bugs and participate in QA
β’ Monitor system performance and initiate actions to correct system problems
ABOUT THE PROJECT:
Our primary product is a platform that allows businesses of any size to implant decision management technology into any business process or customer interaction activity to increase the profitability of frequently occurring operations. Our clients are mostly banks and financial organisations in Europe, Asia, Latin America and Africa.
The platform is customized to meet our clients' needs; thus each project is unique and requires highly skilled and ready to thrive in a dynamic and collaborative environment professionals, aiming to reach their potential.
β Competitive dollar-denominated salary
β Stable employment
β Flexible working hours
β Comfortable office facilities (10 min from the metro station β23 Serpniaβ)
β 24 days of paid vacation + official Ukrainian holidays are non-working days
β Challenging projects involving risk assessment, credit scoring, decision management
β Open-minded and reliable team
β Opportunity to bring in your vision
β Free English classes & Speaking Clubs
To join our team you just need to prove you possess such skills as:
β’ 1+ years of experience in IT
β’ Good knowledge of SQL
β’ Basic knowledge of bug tracking systems
β’ Analytical skills
β’ Communication skills
β’ Intermediate English level
We expect you tΠΎ be involved in:
β’ Communicate with customer via Help Desk
β’ Track and resolve customer questions and issues via tickets
β’ Propose system improvements based on the tickets analysis
β’ Create instructions for customers for the most frequent requests
β’ Change customer system configurations if necessary
β’ Participate in customer system deployment
β’ Report bugs and participate in QA
β’ Monitor system performance and initiate actions to correct system problems
ABOUT THE PROJECT:
Our primary product is a platform that allows businesses of any size to implant decision management technology into any business process or customer interaction activity to increase the profitability of frequently occurring operations. Our clients are mostly banks and financial organisations in Europe, Asia, Latin America and Africa.
The platform is customized to meet our clients' needs; thus each project is unique and requires highly skilled and ready to thrive in a dynamic and collaborative environment professionals, aiming to reach their potential.
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