Engagement manager (offline)

Areas of Responsibility

Hold end-to-end responsibility for the client relations including the following:

Ensure client satisfaction and manage client expectations
Promote Infopulse positions inside the client organization to develop fruitful “win-win” cooperation between the companies
Process all issues and escalations if any appears from the client-side
Manage financial part of the cooperation (rates, contractual positions, costs, budgets, etc.)
Control of contracting and invoicing process
Responsible for P&L in his accounts

Active participation in pre-sales and business development activities:

Manage bidding process
Participates in meetings and presentations to win new clients
Perform supervision over projects and deliveries portfolio:

Ensure effectiveness of delivery process including proper usage of methodology and tools in the outsourcing team
Processing of issues escalated by the team
Responsible for proper reporting

Manage outsourcing team:

Responsible for the delivery team staffing according to the client needs
Perform regular evaluation of the team members including salary revision
Ensure people management and promotion from the Infopulse side

Qualifications
Proven successful experience in managing teams of 20+ engineers in software development
Good understanding of project management and software development processes (including modern Agile approach), Enterprise Applications landscape, IT operation/integration
Strong communication and presentation skills
Good command of English
Strong commitment to producing business values for both company and client
Great knowledge of technology stacks, architecture view on business things; optimally: a development experience in the past
Ability to link business to technical things
Advanced leadership and people management abilities
Proactive, result-oriented personality, ability to think “outside of the box”.

About Infopulse

Infopulse, a part of the Tietoevry Group, is an international IT company founded in 1991 in Ukraine. We are driven by values of innovation, flexibility, openness, and involvement, which are shared by our team of more than 2,000 specialists. Infopulse has delivery centres in 5 countries in Europe and South America. Our experts bring extensive expertise in Banking and Finance, Telecom, Energy and Utilities, Software Development, and Hi-Tech industries and provide a range of services including IT Consulting, Software Development, Cloud & Infrastructure services, and Cybersecurity services to our clients in over 40 countries.

Infopulse is one of the world's top 100 outsourcers recognised by IAOP® and is a certified partner of Microsoft, Amazon, Citrix, and OpenText. The company meets the highest international standards of corporate governance, which is confirmed by ISO 9001, ISO 27001, and ISO 14001 certifications.

Industry leaders such as BICS, BOSCH, Corteva Agriscience, Credit Agricole, Delta Wilmar, ING Bank, IPCO, Metinvest, Microsoft, Offshore Norge, OLX, OTP Bank, Santander, UKRSIBBANK BNP Paribas Group, Vodafone, Zeppelin Group, among others, entrust their projects to us. By now, we have successfully implemented more than 3,500 projects with these partners.

The strength of Infopulse lies in the diversity of our perspectives and the unity of the principles we adhere to every day. Together with our team, clients, and partners we strive to create a better future.

Company website:
https://www.infopulse.com

DOU company page:
https://jobs.dou.ua/companies/infopulse/