Technical Support Specialist (L2) (offline)

RESPONSIBILITIES:

- Providing advisory services on Creatio functionality, business logic, etc.
- Carrying out remote meetings with customers on technical issues
- Informing clients about the status of the resolution of their cases upon request
- Identifying the reasons for the occurred problems and delivering the alternative solutions to the client’s cases
- Analyzing the incoming cases, accumulating them into the problems and ideas, initiating the product development options

WHAT WE EXPECT:
- English — Upper-Intermediate
- Experience in managing corporate customer relations
- Understanding of Service Desk principles
- Experience with any Ticketing system Service Creatio, JIRA, Zendesk, etc.
- Knowledge of basic SQL- queries design simple queries, Joins, nested queries — mandatory
- Experience with CRM-systems preferred
- Strong analytical skills
- Excellent communication skills both written and spoken
- Friendly, customer-focused, attentive to details
- Understanding of PC architecture, computer networks preferred
- Skills in writing scripts using programming languages preferred

WHAT WE OFFER:
- Opportunity to work in a world-leading software company
- A unique experience of working with global markets Americas, EMEA, APAC
- Enormous opportunities for professional and career growth
- Competitive salary
- Professional training
- Healthcare insurance
- Corporate gym and cafe