Customer support manager (night shift) (offline)

Currently, we are looking for a Customer Support Specialist to join our team of 24/7 support and contribute to the top-class service for current and prospective users. You will be the first point of contact for anyone who enters the platform and seeks assistance in creating a website.

Responsibilities:
- Support users on their way to creating a website — via chat and email.
- Offer help proactively and upsell services.
- Provide technical assistance with connecting domains, setting up an online store, etc., and troubleshoot any issues that may occur along the way.
- Report bugs to the development team and take ownership of their resolution.
- Write Help Center articles.

Requirements:
- English — advanced/fluent. You should be able to communicate in English in real-time without delays.
- Good Russian and Ukrainian written and spoken.
- Excellent communication skills: the ability to listen, understand and clarify users' needs plus work with dissatisfied customers.
- Ability to make split-second decisions independently based on company policies and guidelines.
- Multi-tasking: you may be handling multiple chats simultaneously and will need to process each of them with equal dedication.

Why Weblium:
1. We are a SaaS product meaning that you can focus on the website creation domain and get a deep understanding of the underlying processes. This is often not possible in outsource/ outstaff companies.
2. You can contribute to the product growth on multiple levels and grow with it. With us, you are not stuck in a single role, there’s plenty of ways to bring your talent to light.
3. We are a team of professionals ready to mentor, assist and share knowledge.
4. Weblium is a young and modern project with little to no bureaucracy.
5. A great future is lying ahead of us. Everyone wishes they had a chance to start with Airbnb or Uber. With us, you have such an opportunity.

What we offer:
- Remote work.
- Night shifts 10 pm-6 am around the week and morning/day shifts during the weekend. Total 4−5 shifts per week.
- Growth opportunity and collaboration with other departments.
- Flexible schedule to make it suitable for students.

If you find yourself a perfect fit for this position, send us your CV. You may be asked to complete a test task afterward. Good luck!

About Weblium

Weblium - це SaaS платформа, розумний конструктор сайтів, на якій будь-який користувач може зібрати собі сайт з блоків.

Company website:
https://careers.weblium.site/

DOU company page:
https://jobs.dou.ua/companies/weblium/