Currently, we are looking for a Customer Support Specialist to join our team of 24/7 support and contribute to the top-class service for current and prospective users. You will be the first point of contact for anyone who enters the platform and seeks assistance in creating a website.
Responsibilities: - Support users on their way to creating a website — via chat and email. - Offer help proactively and upsell services. - Provide technical assistance with connecting domains, setting up an online store, etc., and troubleshoot any issues that may occur along the way. - Report bugs to the development team and take ownership of their resolution. - Write Help Center articles.
Requirements: - English — advanced/fluent. You should be able to communicate in English in real-time without delays. - Good Russian and Ukrainian written and spoken. - Excellent communication skills: the ability to listen, understand and clarify users' needs plus work with dissatisfied customers. - Ability to make split-second decisions independently based on company policies and guidelines. - Multi-tasking: you may be handling multiple chats simultaneously and will need to process each of them with equal dedication.
Why Weblium: 1. We are a SaaS product meaning that you can focus on the website creation domain and get a deep understanding of the underlying processes. This is often not possible in outsource/ outstaff companies. 2. You can contribute to the product growth on multiple levels and grow with it. With us, you are not stuck in a single role, there’s plenty of ways to bring your talent to light. 3. We are a team of professionals ready to mentor, assist and share knowledge. 4. Weblium is a young and modern project with little to no bureaucracy. 5. A great future is lying ahead of us. Everyone wishes they had a chance to start with Airbnb or Uber. With us, you have such an opportunity.
What we offer: - Day shifts 2 pm-11 pm on weekdays. - Remote work. - 3 calendar weeks of vacation + 1 week of sick leave. - Growth opportunity and collaboration with other departments.
If you find yourself a perfect fit for this position, send us your CV. You may be asked to complete a test task afterward. Good luck!
About Weblium
Weblium - це SaaS платформа, розумний конструктор сайтів, на якій будь-який користувач може зібрати собі сайт з блоків.