L1 Technical Support Engineer (offline)

Skills:
· At least 1 year of experience in support
· Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers;
· Excellent communication, troubleshooting, and problem-solving skills;
· IT-related education and technical background;
· Experience with support systems (Freshdesk, Zendesk).

Would be an advantage:

· Cloud services support experience;
· Understanding of CRM / ERP / Business applications;
· Experience in B2B software development\support\implementation;
· Experience in MS Exchange, MS Office365 and MS Outlook administration or support;
· Experience in MS Azure and Azure Application Insights telemetry analysis or other application logs investigation and interpretation.

Benefits & Perks:

· A friendly, informal, and knowledge-sharing environment with open-minded people around you;
· Chance to join a team of professionals in a company globally recognized for its cutting-edge products;
· Dynamic opportunities for professional growth;
· Unlimited paid vacation yearly;
· Unlimited days of WFH;
· Great medical insurance;
· Corporate activities including corporate trips, skiing, parties, and other team-building events;
· Partly or fully paid extra professional training and courses (when needed);

Responsibilities:

· Provide the 1st line of application technical support for the company’s SaaS customers;
· Directly collaborate with the company’s internal teams;
· Write support knowledgebase articles;
· Available to work in morning (11:00 — 20:00) and evening shifts (14:00 — 23:00)

About Revenue Grid

Revenue Grid empowers those who drive revenue by turning data into actionable intelligence.

Leveraging our world-leading CRM activity capture technology, we prioritize a data-first approach to revenue intelligence, generating real-time actionable insights from all your customer interactions. Revenue Grid is highly configurable to meet the unique needs of your organization, delivering value to all revenue-generating roles. With seamless integration capabilities, our solution fits right into your existing workflows and sales force automation platforms such as Salesforce. From AI-guided selling to accurate forecasting and enhanced pipeline visibility, Revenue Grid is your all-encompassing solution for revenue success.

Trusted by companies across industries, including Hilton, Baxter, and Slalom, we have won prominent awards, like a spot in G2’s Top 50 Sales Products for 2023, and ranked highly by leading analyst firms. And with a rich legacy spanning over 15 years, we’re proud partners of global tech leaders like Oracle, Microsoft, and SAP.

Whether you're setting strategy as a sales leader or driving its execution in an operational or frontline role, choose Revenue Grid for actionable revenue intelligence that fuels growth.

Company website:
https://revenuegrid.com/

DOU company page:
https://jobs.dou.ua/companies/revenuegrid/