Support Engineer (offline)

AppsFlyer is the world’s leading mobile attribution & marketing analytics platform, helping app marketers around the world make better decisions. AppsFlyer’s holistic approach allows advertisers to measure all media sources, including paid, organic, viral, and social sources, without compromising user experience or accuracy.

The core of AppsFlyer is the data - currently over 100 billion events a day - and like the company, the data is growing rapidly. Managing and providing analytics for this data is a huge service provides to clients.

What you have

• Native Russian, including reading and writing
• Passion for solving customer issues in a fast-paced environment
• 2 years of experience with technical support / QA / data analysis/ development/ technical account management
• Experience in SQL querying and managing data
• Advanced proficiency in written and spoken English
• Structured and process-oriented
• Ability to learn new technologies quickly
• Multitasking and ability to work independently
• Bonus Points

What you'll do

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
• Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
• Work with AppsFlyer’s Engineering and Product teams on escalations and product enhancement requests.
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.
• Provide product feedback and insights to the business and Engineering teams.
• Manage various internal projects, such as: training, tools development, etc.
• Be a technical account manager for selected VIP customers, working closely with the sales and business teams.

As a bonus point

• Development or mobile development experience
• Web / mobile marketing and digital advertising experience
• Being recommended by an AppsFlyer team member
• Experience in BI

Social Package includes

• Medical Insurance
• Sport reimbursement + paid team sport activities
• English classes
• Unlimited paid vacations + all Ukrainian national holidays
• Paid sick days
• Team building, happy hours, and other team activities
• Parking
• Snacks, fruits, and ice-cold beer
• All new team members provided a brand new Mac computer with two monitors and a starter’s package.

The company provides mandatory and not mandatory business trips (Covid-19 Permitting):

• Academy — mandatory educational program hosted in Israel for learning about a product, teams, business goals, technologies and meeting team members from all around the world;
• Business trips to IL;
• GEEP after 1 year in the company — trips provided to best performing team members to other locations to bring technical knowledge to other company offices and assist team members around the world.

About Dev.Pro

We are a US-based outsource software development company that has been delivering exceptional software experience to our clients since 2011, helping technology companies to become industry leaders.

Over the past few years, we’ve been hiring specialists all over the world while our main development centers were in Ukraine. Now, we keep expanding and start growing our centers in different parts of the world. Dev.Pro is open to hire specialists from other countries as well as Ukrainians who live outside of Ukraine now. We stand with Ukraine and keep supporting our people by offering a friendly remote environment while adhering to the values of democracy, human rights, and state sovereignty.

As a company of professionals, Dev.Pro offers challenging and interesting projects with world-leading clients, a modern technology stack, and career opportunities for both technical and non-technical specialists.

We focus on what we value the most:
• Personal and professional development — get access to trainings, attend English classes with native speakers
• Openness and support — you can count on setup support and equipment
• A culture of growth — discover opportunities for yourself with the help of our Career Development Department, getting personal career plan and personality analysis

Company website:
http://dev.pro

DOU company page:
https://jobs.dou.ua/companies/dev-pronet/