Customer Success Manager (Spanish) (offline)

Необходимые навыки:

Experience in Customer Support, SaaS experience is a benefit.
Spanish - Advanced level, perfect written and spoken language diverse and firm practical knowledge of conversational Spanish (is a must)
English - Advanced level
Other languages are highly appreciated
Perfect communication skills
The ability to get on customer's good side

Будет плюсом

Experience with Hubspot or other CRM systems, Jira will be a plus
Sales skills are highly favored

Предлагаем

Full coverage of all your PE tax expenses
Full compensation of your expenses on:
-medical insurance
-english classes with native speaker (certified English teachers);
-20 days of vacation
Fun events with your team
Opportunity to take part in a product decision-making process
Work with well-motivated fast-and-furious team

Обязанности

Responsible for ensuring great customer experience (channels - online chat, ticket system, mail, phone). Onboarding new customers and hosting live demonstration of the service.

Collect and prioritize customers' feedback. Set tasks in JIRA for our developers according to the feedback. Help our team continue delivering new features based on the collected feedback.

About SE Ranking

SE Ranking is an all-in-one cloud-based SEO and digital marketing platform for business owners, SEO pros and digital agencies.

The platform offers a complete set of SEO tools for comprehensive site audit, SEO/PPC competitor analysis, rank tracking, keyword collection and grouping, backlink monitoring, automated professional reporting, and much more.

Established in 2013, our company has evolved into an international software product company with offices in USA, UK, Poland and solid partnership network. We have more than 1 000 000 customers all over the world and have an ambitious goal to double this figure.

Company website:
https://seranking.com/

DOU company page:
https://jobs.dou.ua/companies/se-ranking/

The job ad is no longer active
Job unpublished on 4 June 2021

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