Customer Support Manager (English) (offline)

WOW24-7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.
WOW24-7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 20+ countries.

Now we are looking for a Customer Support Manager with English knowledge in our friendly team.

Requirements:
Proficiency (fluency and functional literacy) in English;
Proven experience in customer support or call centre operations will be a plus;
Superior communication skills, both written and oral;
Active listening skills;
Analytical and problem-solving skills.

Main responsibilities:
Respond to customer email, and phone queries and requests;
Handle customer complaints;
Consultation of new clients on updates, discounts, payment methods;
Follow communication procedures, guidelines and policies
Ensure that each customer receives outstanding service by providing a friendly environment

Conditions of work:
Flexible working schedule:
Morning shift 08:00 — 16:00;
Day shift 14:00 — 22:00;
Night shift 22:00 — 08:00;
2 days off per week.

We offer:
Comfortable and quiet workplace;
Competitive salary, fixed in US dollars;
International client cooperation;
Friendly staff and corporate events;
Fruit days in the office;
Stable environment and career development opportunity;
Social package, paid (18 working days) vacation and sick days.

About Wow 24-7

WOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.
WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Company website:
https://wow24-7.io/

DOU company page:
https://jobs.dou.ua/companies/wow-247/