Mandatory Requirements:
- Strong troubleshooting and critical thinking skills, the ability to think logically.
- A strong focus on customers’ satisfaction
- Upper-intermediate verbal and written English skills
- Atention to details
- Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
- Understanding of standard support procedures for proper reporting, escalation and follow up
- Ability to work in different shifts
- Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
- Basic understanding of the Windows environment
- An understanding of IP protocols and DNS
- Most popular Linux commands/utilities
Main Responsibilities:
- Respond to customers’ request (in quick and efficient manner)
- Provide technical assistance with platform Web applications
- Troubleshoot web and email issues
- Provide support, following procedural documentation/templates
- Set up email accounts in Mail Clients and deal with login/acсess issues
- Work continuously on a task until completion
- Check the status of the problem and provide customer with the updates
- Prioritise and manage several open cases at one time
- Provide Tier1-2 support — include deep investigation, provide workaround to various problems
- Escalate issues to the Tier 2 team when necessary with all relevant and required information
- Document FAQs and training guides for internal use.
Project description:
delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.
We offer:
Competitive salary;
Сertification CompTIA network+
Medical insurance;
English lessons;
Paid vacation - 15 days per year, paid public holidays - 11 days per year;
1.5x overtime and 2x holidays payment;
CrossFit online trainings;
Convenient office(we plan to finish working from home after the quarantine);
A stable and dynamic working environment where you can develop;
Possibility to come up with ideas and see them implemented;
Promotion opportunities;
Assistance with PE and tax handling.
The job ad is no longer active
Job unpublished on
14 June 2021
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