Tier 1 Technical Support Engineer (offline) $1000-1200

Mandatory Requirements:
Ability to speak in English
Basic understanding of the Windows environment
Customer Service and Communication Skills
Troubleshooting
AD, LDAP
Most popular Linux commands/utilities
Virtualization
Networking
Firewalls
NOC duties and goals
Knowledge about most common Cyber Security attacks
Experience in work with foreign customers of enterprise organizations

Main Responsibilities:
Installation, configuration and finetune products remote and on-site;
Working with customers to ensure full deployment and support;
Create supporting documentation for customers;
Provide formal remote and onsite training with on the job training to customers;
Provide Tier1-2 support — include deep investigation, provide workaround to various problems while meeting SLAs;
Working closely with the SoC, Research and Development teams to ensure quick resolution;
Understand customer needs and help to shape product

Project description: world’s first autonomous breach protection platform, which eliminates the need of complex multi-product stacks, making robust breach protection within reach for any organization.

We offer:
Competitive salary;
Сertification CompTIA network+;
Medical insurance;
English lessons;
Paid vacation - 15 days per year, paid public holidays - 11 days per year;
1.5x overtime and 2x holidays payment;
CrossFit online trainings;
Convenient office(we plan to finish working from home after the quarantine);
A stable and dynamic working environment where you can develop;
Possibility to come up with ideas and see them implemented;
Promotion opportunities;
Assistance with PE and tax handling.