We are looking for an Enterprise Solutions Support Specialist to maintain existing systems and be responsible for new development projects and business requirements.

You will be expected to:

· Maintain existing systems and responsible for new development projects and business requirements.
· As a corporate team to provide system support globally
· Work closely with global team for issues resolution
· On boarding new Suppliers through EDI implementation
· Process gap analysis and continuous improvement for support area.
· Support existing EDI applications systems as well as system integration/middleware
· As a corporate team to provide 24 x 7 system support within E-Commerce or B2B area.
· Work closely with development and admin team for issues resolution
· Setup EDI enablement with external suppliers
· Responsible for operations process documentation
· Monitor ticket closely ensure support tickets are resolved within SLA.
· Serve as escalation point for troubleshooting issues per OLA and SLA.
· Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.
· Perform hands on complex configuration in module.


· Bachelor’s degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.
· Understanding process of EDI / B2B and their standards (EDIFACT, X12, RosettaNet and API )
· Understanding EDIINT, especially with AS2 communications
· Knowledge of one or more of the following applications is highly desirable
· SI – Sterling Integrator ver 5.03(formerly known as GIS- Gentran Integration Suite)
· Axway / B2Bi Gateway Interchange 5.5 or above
· Microsoft Operations Manager 2007 or above
· Preferably have ERP knowledge with SAP
· Knowledge and experience with other ERP packages (eg. ORACLE, BAAN) is also acceptable

About Jabil

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

We are a business-to-business (B2B) engineering, manufacturing, supply chain, and design services company. Many of the world’s best companies use our services to get their products to market. It's our mission to not just help them succeed but to help them succeed better, faster, and more effectively. At our core, we are humble and united with an unshakeable commitment to caring about our people, our communities, and our environment. That's how we’ve built this company for over half a century and will continue with pride for future generations.

We are creating fulfilling career opportunities where you can make a difference and get encouragement for your efforts and contribution. We provide all necessary conditions to support growing and learning: exciting projects, flexibility and constant improvement, talented colleagues who are ready to share their experience and knowledge.

Say yes to OPPORTUNITY. Join us. When you succeed, we succeed.

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