NOC(Network Operation Center) Agent (offline)

We offer:
- Competitive salary in USD, + bonus for night shifts.
- Сertification CompTIA network+
- Medical insurance;
- English lessons;
- Paid vacation - 15 days per year, paid public holidays - 11 days per year;
- 1.5x overtime and 2x holidays payment;
- CrossFit online trainings;
- Convenient office(we plan to finish working from home after the quarantine).
- A stable and dynamic working environment where you can develop;
- Possibility to come up with ideas and see them implemented;
- Promotion opportunities;
- Assistance with PE and tax handling;


Mandatory Requirements:
Experience of working with operating system Windows, Linux
 Basic technical understanding of hosting platform
 Mail services (MX records, Relay, IMAP, POP)
 DNS functionality
 Understanding of networking concepts and protocols
 High problem solving and analytical skills
 Experience of working with Jira, Nagios, AppDynamics will be a plus

English level: Intermediate+ (Spoken is a must)/Upper-intermediate and higher.

Project description:
Delivering NOC service for one of the biggest company clients, which provides hosting services for their end-users. Monitor system alerts related to platform functionality, be in charge of abuse part of the system and own escalation path to raise flags to different teams if any should involved are main responsibilities and day to day routine for the team

Main Responsibilities:
Provide timely response to all incidents, outages and performance alerts
 Categorize issues for escalation to appropriate technical teams
 Incident creation and investigation
 Working in Jira and Confluence software to log work progress and knowledge
 Network monitoring in Nagios, Solarwinds, AppNeta software and basic
troubleshooting
 Understanding of networking: routes, hop, packet, datacenter, rdp, windows terminal
 Troubleshooting of emailing issues
 Finding and preventing SPAM and Security Threats
 Escalation management
 Mail boxes monitoring and response in time to the customers
 IP addresses check for any blocks
 Generalize existing documentation

Working schedule
1.Mon – Fri 15.00 – 23.30
2. Wed – 19.30 – 8.00
Thu – Fri – 23.00 – 8.00
Sat – 20.00 – 8.00
3. Sun – 20.00 – 8.00
Mon – Tue – 23.00 – 8.00
Wed – 19.30 – 8.00