We are seeking for a talented QA/Technical Support Engineer to work on the projects of our partner Promptlink Communications, a leading solutions provider for the cable television/Internet industry.

Purpose
We are seeking for a talented QA/Technical Support Engineer to work on the projects of our partner Promptlink Communications, a leading solutions provider for the cable television/Internet industry http://www.promptlink.com. The successful candidate will perform testing of all types, defects reporting, and fix control in QA/testing environment, combined with technical support activities like Promptlink software product deployment, analysis and troubleshooting of issues reported by customers.

Responsibilities
- Execution of all types of tests according to predefined scenarios
- Creation of test cases
- Defects reporting and fix control in QA and production environments
- Testing environment setup and support
- Creating test documentation
- Software installation/upgrade on customer Linux systems
- Communication on incident investigations with customers email, chat, or phone
- Deployment of Promptlink software products onto testing and production systems
- Analysis and troubleshooting of issues reported by customers

Skills Required
- Understanding of all testing types, SDLC
- Understanding of test cases, test coverage
- Ability to write test documentation
- Experience with Linux
- Intermediate English
- Carefulness, attentiveness

Desired
- Experience in QA 1+ years
- Experience with databases (MySQL, MongoDB)
- Understanding of networking basics
- Experience in high tier software support for customers
- Experience in high tier ISP customer support
- Upper-intermediate or Fluent English

Personal skills
- Responsibility, creativity, and initiativity
- Analytical mind and logical thinking
- Ability to analyze and find better solutions
- Self-organizing, self-learning and self-development
- Team player

We offer
- Interesting projects
- Stable and competitive salary
- Paid vacation and sick leave
- Free lunches in the office
- Office in the center of Kiev — 3 min from subway station Klovska. Temporarily the employees work remotely until the COVID-19 pandemic is over
- Flexible schedule
- Friendly team

About Sumix Corporation

Products sites:
http://www.promptlink.com
http://www.sumix.com/

Company website:
http://www.sumix.com/

This job is no longer active.
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