We are looking for highly motivated individual to join our team in Kiev office as Customer Support Representative for the outstanding online jewelry store (ability to work at day and/ or night shifts with flexible working schedule).

Requirements:

Fluent English and French or Spanish
Excellent communication skills;
Quick-learner and able to multitask;
Analytical & Research Skills.
Ukrainian Citizen
Be ready for 80% Team communication in English.
Responsibilities:

Providing support to clients by telephone and electronically (e.g. email/chat);
Consult new clients about products, discounts, payment options, etc;
Assist with clients' requests and resolve issues;
Gather feedbacks and ensure customers' satisfaction;
Participation in promoting jewelry products for customers around the world;
Publish content on site and social media channels;
Collaborate with the marketing team to help plan and develop site content, style, and layout;
Building sustainable relationships of trust with the customer through open and interactive communication
Will be a plus:

Experience with Zendesk;
Customer service skills and experience;
Have native speaker communication experience;
Experience in customer service/call center environment.
We offer:

Flexible Schedule (ability to combine work with studies);
Remote work;
Work in a unique professional, friendly and supportive environment;
Competitive salary, fixed in USD;
Good working conditions in a comfortable office;
Regular company events;
Medical insurance.

About VEN Commerce

Ven Commerce Ltd. is an international company with offices in the USA, Israel and Ukraine. We provide a complex solution for E-commerce businesses. The main goal is to allow consumer brands and retailers to maximize the potential of their online channels.

Our clients are successful retailers, who work in the USA, Canada, Europe and other countries.

VEN helps retailers to manage the entire E-commerce lifecycle: marketing, consumer engagements, payment processing, customer support, and technology integration services.

Company website:
https://www.ven.com

This job is no longer active.
Смотреть актуальные вакансии Customer / technical support Remote→.