Technical Support Engineer (offline)

Roles and responsibilities
• Participating in the technical team shift roster (24/7).
• Assisting in resolving client-side issues.
• Providing support and monitoring of cloud-based systems.
• Managing customer tickets properly and escalate to the next level of support on time.
• Responsible to handle the escalations when there are any major issues.

Required skills
• Spoken English (B1 as a minimum)
• Fast learner with a strong ability to work in a fast-paced environment
• Experience with backups and server monitoring
• User experience with Atlassian products (Jira, Confluence, etc).

Would be a plus
• Previous experience in technical support
• Hands-on experience with cloud service providers (AWS, Azure, GCP)
• Knowledge of Linux
• Python/Bash scripting
• ELK stack
• Monitoring tools (AWS CloudWatch or Azure cloud monitoring system)

What we offer:
• Remote work opportunity.
• Medical insurance (for UA only).
• Well-established processes.
• Individual development plan.
• Free corporate English classes.
• Key life events bonuses/support;
• Accounting support (for UA only)

The flow of interaction with our candidates consists of the following key steps:
• general interview with the HR;
• technical interview.

MLSDev values the time and efforts of each of our candidates. This way, we make quick decisions and provide feedback on the results at every step of the interview.

About MLSDev

MLSDev is an IT-outsourcing company currently located in Kyiv and Vinnytsia, Ukraine. We are a constantly growing team of experts: MLSDev comprises over 60 developers, designers and managers who work together and pursue a common goal of making successful and high-quality products for our customers.

Company website:
http://mlsdev.com

DOU company page:
https://jobs.dou.ua/companies/mlsdev/