VoIP Support Engineer (offline)

Maxitech is an R&D office of a large international holding headquartered in Israel. We have offices in 8 locations worldwide. The R&D team is located in Kyiv.

Maxitech R&D team’s target is developing software solutions maximizing the performance of the core business. The current team size is 300+ people.

We're looking for intelligent, motivated, proactive VoIP Engineer with the ability to support our callcenters based on Asterisk (FreePBX) and other proprietary platforms.

— at least 5 years of proven VoIP experience (SIP)
— experience troubsleshooting SIP, WebRTC, managing SIP trunks, VOIP systems installation and configuaration (Asterisk/FreePBX)
— dialplan programming, experience with AMI/AGI/ARI interfaces, network traffic packet capture and further analyzis
— knowledge with Bash/Python/PHP/Perl scripting skills — Python is an advantage
— experience with monitoring and alerting systems (Prometheus, Zabbix, Grafana or similar)
— proven experience working with Unix systems
— B1/B2+ English level, all interviews we’ll run in English advantage
— experience with Kamailio/OpenSIPS, rtpproxy/rtpengine
— anything of DevOps stack, e.g. tools like Docker, Terraform, Ansible/Puppet and so forth
— experience with Google Cloud Platform and its APIs

Responsibilities:

— building SIP solution architectures for multi-PBX environment
— close cooperation with trunking providers, issue reporting and helpdesk
— managing large inventory of phone numbers, call performance checks, quality checks
— managing client’s requests (helpdesk) w/ Servicenow and soon with our proprietary ticketing system
— prioritize and resolve incidents/request tickets, including escalation of urgent issues to the higher-level team or partners
— monitoring and maintaining production PBX servers, call center performance, KPIs
— being involved in new systems development, design and architecture decisions

Working conditions:

Team of strong IT professionals working in a dynamic start-up environment
The great chance to gain experience by communication with professionals
Big amount of knowledge-sharing practices and sessions
Centrally located an office near metro station
Competitive salary, reasonable and fair working conditions, flexible schedule

About SpaceWhale

SpaceWhale is a global IT company. We develop and provide tech solutions that change everyday lives, transform industry insight, and create leading-edge products.

As we continue to grow, we’re building a diverse team where every member can explore, learn, and flourish.

We strive for perfection while putting our people first. Thus, our benchmark solutions are born in a creative and supportive atmosphere.

We have brought together some of the brightest minds in development and marketing to tackle essential challenges:

▪ Design technology solutions that both change our clients’ businesses and the world;

▪ Create campaigns that start trends and push products into the global spotlight;

▪ Transform industry insight and experience into game-changing products;

▪ Integrate the latest security practices to protect data and build trust;

Join us! And be a part of the change with SpaceWhale 🚀

Company website:
https://www.space-whale.io/

DOU company page:
https://jobs.dou.ua/companies/spacewhale/