If you want to start or continue your career in an international IT Company - here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers.

We are working on project for the Swedish engineering and development center that supports future C-segment cars. Engineers support connectivity service with operations and monitoring as a supplement to daily business for the European market of the client.

Responsibilities:
Providing 2nd level technical support services on a 24/7 basis
Securing the agreed levels of service are met according to the Service Level Agreement (SLA)
Monitoring of Infrastructure and Integrations to other systems
Incident and escalation reporting
Reporting status and progress according to the project and Company demands
Creating and updating support and maintenance related documentation
Performing all tasks and providing deliverables on a good level of quality
Reporting status and progress according to the project and company demands
Maintaining and developing positive relationships with customers and colleagues

Requirements:
Working experience as L2 Support Engineer
Experience with Cloud Infrastructure
Experience with open tracing standards
Understanding of standard ITSM processes (log and report incidents/problem)
At least Intermediate level of English
Readiness for night shifts

Would be a plus:
Knowledge of GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM)
Working experience with Kubernetes
Basic knowledge of Stackdriver, Grafana, Gitlab
Experience with Ivanti Incident Management
Understanding of MQTT & HTTPS
Experience with Kiali Service Mesh and configuration

About Sigma Software

Sigma Software предоставляет высококачественные ИТ услуги для клиентов в таких сферах, как электронный бизнес, документооборот, телекоммуникации, военная отрасль, авиационно-космическая промышленность, банковское дело, финансы и недвижимость, а также в сфере туризма, индустрии развлечений и разработки игр.

Три основных направления бизнеса компании — разработка и поддержка программного обеспечения, разработка программного обеспечения на заказ, в том числе разработка решений под мобильные устройства, ИТ консалтинг в различных сферах, в частности в сфере электронного бизнеса, документооборота и работы с проблемной задолженностью.

Свои услуги мы предоставляем в основном для компаний, расположенных в Западной Европе и США. Офисы в Харькове и Одессе работают с 2005 года. В 2014 открылись новые офисы в Киеве, Львове, Варшаве (Польша) и Сан-Хосе (США).

Company website:
http://ua.sigma.software/

DOU company page:
https://jobs.dou.ua/companies/sigma-software/

Job posted on 6 April 2021
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