Lead Support Manager (offline)

About you:
- An excellent level of written English and advanced literacy skills
- Capable of maintaining a level head in a fast-moving environment
- Ability to work under pressure
- Prior experience in web support
- Capable of working diligently and independently
- Ability to work with a customer-orientated approach
- Strong organizational skills

Responsibilities:
- Gather and analyze user requests
- Maintain support procedures, guidelines, policies, KPIs within the existing team
- Cooperate across teams, escalate trends and crucial feedback
- Organize and manage 24/7 support team, including building processes, onboarding, training and maintenance
- Second-level support
- Workflow optimization and automation

Employee Benefits:
- Medical Insurance 100% sick leave coverage
- Paid vacation 18 working days per year, all national holidays, and 3 personal days
- Educational possibilities and free corporate English classes
- Breakfast in the office
- Gifting for major life events
- PE accounting and support
- Trip abroad with all the Gismart employees once a year
- Compensation for sports activities