On behalf of Matics, SD Solutions is looking for a highly committed, team player International Customer Support, to join fast-growing High-Tech SAAS Company.

Responsibilities:

As a focal point to the customers, you will need to improve the overall customer experience by analyzing and supporting their knowledge transfer tools and constantly look for solutions to problems by providing fast and professional responses.

Providing help and answers to the customers' technical issues through the identification of the problem itself, research on answers, and subsequent provision of guidance
Guidance of the users to support them in becoming more productive
Support in the development of programs to train the customer on how to properly use the products
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements

Requirements:

5+ years of proven experience in technical customer support. (Team leader as an advantage)
TCP/IP network deployment understanding. (WiFi Mesh as an advantage)
Win Servers system understanding
SQL server deep understanding.
Linux - basic knowledge.
Being a team member with hands-on experience in a traditional industry organization, with a full understanding of the different roles and forces running on the production floor.
Strong analytical and problem-solving skills
Strong training capabilities
Excellent interpersonal and communication skills both written and verbal
A team player and a quick learner
Excellent English is a must (an advantage for multiple languages - Spanish, Italian, German)

About company:

Matics develops software that is used by factories to digitize the production process. Our software combines pervasive technology and manufacturing know-how to monitor and capture the complete digital production journey for full auditability, repeatability, and knowledge capture. Designed for SMEs, our secured cloud-based RTOI solution enables fast, non-disruptive, modular, and scalable deployment.

About SD Solutions

SD Solutions is Kyiv based outstaffing company with its clients located in Israel, UK and US. Our turnkey staffing services include providing professional developers, development teams, and research & development centers. We are looking for candidates that will work for different Israeli, UK and USA data-driven companies that are engaged in various areas of the IT domain.

Cool staff we offer:
• Improve your English, cause all correspondence is going to be in English.
• Work from home, if you want to, a couple of days a week. (after the trial period).
• Lunches on our expense:)
• Come and meet your team fellows in Israel. (after about a year).

P.S.: Our office is located near the Golden Gate metro, but what is more important, we have a truly friendly atmosphere.


Join us today!

Company website:
http://sdsolutions.tech/

DOU company page:
https://jobs.dou.ua/companies/sd-solutions/

Job posted on 2 April 2021
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