Linux Technical Support Engineer, Level 3 (offline)

We are looking for a talented engineer to join our Level 3 support team to provide the best support for our CloudLinux product, remote and full time.

The L3 Support Engineers handle the most complicated and challenging tasks that our customers report to us. As such, you are expected to communicate with the customers via the ticketing system, as well as collaborate with the development team while applying extensive troubleshooting skills to debug all the things.

More details about the project can be found on our website.


What you will do

Give world-class support to worldwide customers
Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
Engage directly with customers, make sure they’re happy, loving us and our products
Involve yourself with product development, using your insight of customer’s issues and use cases
Create Knowledge Base articles based on your findings


You are:

Technical, a passionate problem-solver with a customer-centric mindset
At home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products
Organized, resourceful and responsive, because you’ll be working remotely, at home, or wherever suits you best


You’ll show us:

A proven track record in technical support
In-Depth knowledge of Linux-based operating systems and services
Experience with RPM-based distributions such as CentOS, Red Hat
Strong analytical, debugging, and problem-solving abilities. You should be comfortable with such debugging tools as strace, perf, etc.
Excellent written English (and we’ll help you improve it)
Basic knowledge of Python to debug CloudLinux components with more efficiency
Experience with CloudLinux OS (or some of its components), and/or control panels such as cPanel, Plesk, DirectAdmin is a plus


We’ll give you:

Great opportunity for professional development within a fast-growing company
Interesting and challenging tasks
Remote work with long-term employment on a full-time basis under contract
Salary in US dollars
Days off on national holidays
Paid vacation, 24 days per year, and sick leaves
Medical insurance
English Language training
Knowledge exchange


What are you waiting for?



Talk to us and make this a win-win for you and us. We are CloudLinux, and we need you to make the next move. Apply now!

About CloudLinux

Cloudlinux is a global remote-first tech company, that has designed a number of unique products for web hosting since 2009. We have over 4,500 clients including 1&1, LiquidWeb, GoDaddy, Dell, IBM Softlayer, etc. Over 20 000 000 websites in the world are being hosted on servers running CloudLinux OS.

CloudLinux team is more than 100 professionals from Eastern Europe, the EU, and the USA, with in-depth technical knowledge of hosting, kernel development, machine learning, web server security, and open source technologies. The company provides a great opportunity for professional growth and interesting, challenging work for those who really love technology.

Company website:
https://www.cloudlinux.com/