L3 Technical Support Engineer/Junior DevOps (offline)

Requirements:
- High level understanding how cloud infrastructure works
- Experience with AWS Cloud
- High level understanding how distributed systems work
- SQL knowledge
- Linux console usage, including bash, git, regex, etc.
- Virtualization/Containerization: Docker, Kubernetes nice to have
- Monitoring & logging: CloudWatch, Graphana, PagerDuty
- Strong problem solving mindset
- Troubleshooting skills
- Proactive attitude


We offer:
- Competitive salary
- The ability to focus on your work: a lack of bureaucracy and micromanagement
- Ability to combine remote and work in the office
- Paid vacation (24 working days) and sick leaves
- VIP Medical insurance
- English speaking club with native speaker


Responsibilities:
- Interacts with DevOps team, Customer Support (US-based) and Support - Analysts on daily basis
- Monitor and resolve cases of unsuccessful 3rd party data integrations. - -
- Perform actions to correct data in different sources (CRM system, backend DBs, external sources via UI/data upload, REST APIs).
- Escalate cases when needed to ensure proper communication with 3rd parties, customers and internal participants..
- Monitor results of automatic data reconciliations and perform corrective actions via sending requests, correcting data in DB.
- Respond to pager duty alerts and perform actions within standard instructions in known cases: re-launch pod, change config maps parameters, trigger technical endpoint.
- Follow-up on pager-duty alerts and perform proactive monitoring to discover potentially wrong system behaviours (Amazon MQ, DB operations, interactions between components via REST APIs).
- Perform preliminary analysis of problematic cases, gather meaningful logs and raise issues to development team if needed
- Automation of routine operations and monitoring dashboards setup

Come along for the ride!

We’re always looking for passionate, game-changing people to join our team of innovators. Drop us a line if you think you’re the right fit.

About Mighty Digital

Unlike many agencies, we have started as a product company focused on identifying growth opportunities within the data. As it turned out, customers were at least as equally interested in our growth expertise. Following the customer, we have turned into Mighty Digital, a growth-focused agency that helps enterprise clients unleash the power of data and propel the rise of their digital product. No need to say we back our clients with the best engineering, design, and product management talent. Our primary differentiator is the focus on growth and tremendous experience integrating data and insights into decision making and collaboration.

Company website:
https://mighty.digital/