L2 Technical Support Engineer (offline)

Skills:

- Excellent spoken and written English is a must;
- Bachelor’s degree in Computer Science, Information Technology, Engineering or related field;
- Minimal 2 years of experience on a similar position (application support in a software development company);
- Demonstrated MS Windows desktop applications troubleshooting skills;
- Web-based applications support experience;
- Experience with Jira and Confluence;
- Experience with application logs investigation and interpretation;
- Strong analytical, troubleshooting and problem-solving skills.

Would be an advantage:

- Cloud services support experience;
- Understanding of CRM / ERP / Business applications;
- Experience in technical documents writing (in English);
- Experience in MS Exchange, MS Office365 and MS Outlook administration or support;
- Experience in MS Azure and Azure Application Insights telemetry analysis;
- Familiar with XML and JSON data formats, SOAP API, REST architecture;
- Knowledge of HTML, CSS, JavaScript, SQL.


Benefits & Perks:

- A friendly, informal, and knowledge-sharing environment with open-minded people around you;
- Chance to join a team of professionals in a company globally recognized for its cutting-edge products;
- Dynamic opportunities for professional growth;
- A worthy salary;
- Unlimited vacation;
- Unlimited days of WFH;
- Great medical insurance;
- Corporate activities including corporate trips, skiing, parties, and other team building events;
- Partly or fully paid extra professional training and courses (when needed);
- Snacks and drinks in the office.
Please note! We are providing assistance with moving for job seekers from other cities in Ukraine (payment for realtor consulting and 1 month of rent — not more than $ 1000 in total).

Responsibilities:

- Provide the 2nd line of application technical support for the company’s software products;
- Directly collaborate with the technology partners and customers (mainly from the US and EU);
- Communicate internally with project management, development, QA and CSM teams;
- Report bugs and improvements into products;
- Document common support cases in the company’s knowledge base.

About Revenue Grid

Revenue Grid empowers those who drive revenue by turning data into actionable intelligence.

Leveraging our world-leading CRM activity capture technology, we prioritize a data-first approach to revenue intelligence, generating real-time actionable insights from all your customer interactions. Revenue Grid is highly configurable to meet the unique needs of your organization, delivering value to all revenue-generating roles. With seamless integration capabilities, our solution fits right into your existing workflows and sales force automation platforms such as Salesforce. From AI-guided selling to accurate forecasting and enhanced pipeline visibility, Revenue Grid is your all-encompassing solution for revenue success.

Trusted by companies across industries, including Hilton, Baxter, and Slalom, we have won prominent awards, like a spot in G2’s Top 50 Sales Products for 2023, and ranked highly by leading analyst firms. And with a rich legacy spanning over 15 years, we’re proud partners of global tech leaders like Oracle, Microsoft, and SAP.

Whether you're setting strategy as a sales leader or driving its execution in an operational or frontline role, choose Revenue Grid for actionable revenue intelligence that fuels growth.

Company website:
https://revenuegrid.com/

DOU company page:
https://jobs.dou.ua/companies/revenuegrid/