Technical Onboarding / Customer Success Manager (offline)

Tasks 

Responsible for setting up and leading a customer onboarding team 

Responsible for customer onboarding for our apps smartPeople and smartPlan 

Configure our apps according to clients needs 

Optimize existing onboarding processes for the clients 

Full responsibility for internal quality management to ensure customer satisfaction 

Participation in the creation of training materials, e.g. help center articles or explanatory videos 

Participation in fine-tuning our applications based on client feedback and needs 

Your profile 

Experience in B2B software environment 

Software affinity 

Business acumen 

Capable of managing different stakeholders 

Excellent communication and written skills in German

Excellent organizational skills 

English is a plus

Understanding of HR domain is a plus

About HRForecast

HRForecast is a Germany-based HR tech startup that answers today’s and tomorrow’s questions of HR managers by utilizing the power of data. The idea of HRForecast was born, when the two to-be-founders of HRForecast, while still working in a large company heard about the release of 2.000 employees. An interest for a better, more sustainable HR management, where nobody is left behind, was born. Today our customers can benefit from intelligently connected data and gain an individual, strategic competitive advantage from it.

Company website:
https://www.hrforecast.de