You:
Have a strong experience in growing a portfolio of large client accounts and attending to the needs of individual clients.
Can develop processes and build the account management function from scratch.
Enjoy significant responsibility, maintain self-direction, commit to deadlines, and pay attention to details.
Combine a strong commercial focus with the ability to nurture long-term, mutually-beneficial relationships.
Find fulfillment in connecting with people, finding solutions, and growing the business.
The position is remote-fist, so you need to be comfortable communicating with the team online across different time zones.
Us:
Ambitious and growing team that moves quickly, enjoys experimenting, and values actions over words.
People with a strong sense of ownership for what we do and open communication style.
Number-focused, but with the real care for our users and each other.
We look for someone who can:
Quickly get oriented in the existing client base, identify the vectors of growth, propose an execution plan, and dive into action!
Demonstrate resourcefulness, creativity, emotional intelligence, and analytical skills.
Easily work on the intersection of marketing, customer service, and product development teams.
Develop expertise in the industry specifics and adhere to the company values.
Quantify the goals and the results of every activity and provide systematic reporting on the progress.
Skills:
At least 3 years of experience in account management roles.
Complete understanding of important metrics, like activation rate, retention rate, churn rate, LTV, ARPU, etc.
Ability to listen, process information, work through scenarios, and come up with high-conviction decisions.
Impeccable verbal and written communication skills.
High discipline with time management and organizational skills.
Working proficiency and the ability to quickly master all relevant software (Intercom, etc.)
Understanding of the cryptocurrency industry, fin tech, and financial instruments is an advantage.
The job ad is no longer active
Job unpublished on
28 April 2021
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