L2 Support engineer (offline)

We are looking for an L2 Support Engineer, an expert that is going to join the Hivecell software team.

Requirements:
- 3 + years of experience with troubleshooting and providing remote technical support (application, OS, or Networking);
- Hands-on experience with Linux;
- Solid spoken and written English, at least B2.

Key Responsibilities:
- Diagnose and troubleshoot technical issues within SLA. You won't be programming in this role, but you will need to read and understand code and log files while troubleshooting;
- Answer inbound requests and write technical solutions through the ticketing system, email, chats;
- Direct work with the B2B clients. Communicate professionally and clearly;
- Properly escalate issues to appropriate internal teams (e.g. software developers);
- Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

As a plus:
- Experience with at least one cloud provider (AWS\GCP\Azure);
- Experience with Kubernetes/Kafka management;
- Experience with VM Ware products.

If you would like to feel a drive of a completely new solution getting to the market;
If you want to see how products are built, grow and develop;
If you want to contribute and actively take part in company development;
If you are not afraid of completely new challenges, industries have never resolved previously;
You are the person we are looking for.

As it might be visible from the text above we offer challenges, risks as well as valuable compensation for it.

About Ricker Lyman robotic

The Ricker Lyman Robotic Company provides global companies with expertise in cutting-edge technology such as big data, streaming microservices, the blockchain, the Internet of things, and big data governance.

As we expand the automation of our homes and offices, the control of lighting, heating, entertainment systems, when does it cease to be a building and become a robot in the form of a building? As we expand the integrated automation of manufacturing, when does it cease to be a factory and become a large factory shaped robot?

Previous generations had a vision of the future, where technology ubiquitously serves our needs, where we ceaselessly conquer the frontiers of space and knowledge. Our company is dedicated to this vision. Technology can be simple yet powerful, intuitive yet awesome. We intend to make it so.

Company website:
http://hivecell.com