Looking for an exciting opportunity to join a vibrant and dynamic team of professionals and work for a reputable international company?

WE ARE
SoftServe isn't just about technology — it's about open-minded people who love technology and have everything they need to pursue their passion to create innovation. We are about people who create bold things, who make the difference, who have fun, and who love their work.

YOU ARE
Possessing up to 1-year experience in IT
A holder of a Master's degree in Computer Science, or in a similar area
Having an understanding of Help Desk systems (desirable)
Good at MS Windows 7, 10, MS Office
An expert at workstation hardware and periphery devices configuring
Showing excellent analytical skills
Skilled at troubleshooting
Able to 'get things done'
Successfully working using checklists
Capable of working under pressure
Able to think globally and be sensitive to international practices
A diligent, responsible, accurate personality
Detail, result, and a client-oriented person
An effective team-player
A great communicator demonstrating Pre-intermediate+ English level

YOU WANT TO WORK WITH
An opportunity to
Install and configure workstation software as a part of the hiring procedure or by individual user’s request
Support network and domain user accounts and mailboxes – serve as an escalation point for all related issues and provide advisory and issue-resolving services
Support user’s desktop applications – serve as an escalation point for all related issues and provide advisory and issue-resolving services
Perform technical fault analysis and troubleshooting, detecting the roots of problems, and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently
Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request
Track tickets to closure or raise them to L3 engineer in case if it requires additional advisory, cooperate with other IT directions
Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies
Perform workstation’s hardware and periphery devices maintenance (according to schedule or by request): check, repair, change
Perform installation and configuration of workstation hardware on demand for hiring or relocation requests; uninstall in case of dismissal, etc.
Cooperate with Service centers/Vendors/Suppliers for the needs of hardware devices procurement, support, and repair services
Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers
Company hardware storehouse management – tracking list of available hardware and periphery devices, adding new, removing written-off
Regular or on-demand inventorying of hardware and periphery devices
Provide IT Resources for Business Trips

TOGETHER WE WILL
Develop and support Enterprise level infrastructure build on best in class vendors
Support your professional and personal growth
Give you access to experienced specialists willing to share their knowledge
Show you our casual atmosphere — no dress code
Care about your individual initiatives — we are open for them, just come and share your ideas
Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes

About SoftServe Dnipro

SoftServe is the largest global IT company with Ukrainian roots specializing in software development and consultancy services. Since 1993 we’ve been partnering with organizations from start-ups to large enterprises to help them accelerate growth and innovation, transform operational efficiency, and deliver new products to market.
To achieve this we’ve built a 8000+ strong team of the brightest, most enquiring minds in the industry, and we form close, collaborative relationships with our clients so we can really understand their needs and deliver intuitive software that exceeds their expectations.
Our experience stretches from Cloud, Security and UX Design to Big Analytics and the Internet of Things, we have offices across the globe and development centers across Eastern Europe.

What we offer:
Our company and project offers culture and environment where everyone has a possibility of making changes on a bigger scale, taking on challenges while developing oneself professionally and personally on a daily basis.
You will have access to:
· Interesting project in growing business domain
· Excellent team atmosphere
· Great corporate events
· Career prospects
· Education and self-education capabilities
· Strong Developer community
· Competitive salary & bonus system

Company website:
https://softserve.ua

DOU company page:
https://jobs.dou.ua/companies/softserve/

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