We currently have an open job position for a Support Specialist. We are looking for candidates who are able to work on a shift basis.
REQUIREMENTS:
◼ 1+ years of experience in the customer service industry ◼ Upper-Intermediate level of English (both spoken & written) ◼ Excellent communication and negotiation skills ◼ Experience in communicating with B2B companies ◼ Preferably to be a stress-resistant person ◼ Multitasking ◼ Ability to work effectively with minimal supervision ◼ Attention to details ◼ Night shifts will be expected from time to time.
RESPONSIBILITIES:
◼ Provide support to the platform users on live chat and emails. ◼ Identify and escalate priority issues. ◼ Ensure user satisfaction. ◼ Update user information in our CRM system (experience with HubSpot will be a plus). ◼ Extending Knowledge Base.
WHAT WE OFFER:
- Modern office in the city center - A young & friendly international team - Competitive Salary - Paid sick leaves and vacation - Ability to travel abroad (visiting our offices all over the world)
About Clouprinter
As a multi-side platform, we are connecting print partners and print buyers in almost any country in the world via our cloud-based platform. We are a Dutch company with branches in Denmark and Ukraine.