Tech & Customer Support L1/L2 (Security SaaS) (offline) $1000-3000

Imagine a team where everyone lives and breathes networking, security, and meaningful customer service experience.
Imagine that you are the one who helps companies like AT&T, PayPal, AstraZeneca, Adidas, Unilever, HBO and many more to:
- manage network and security devices (like Juniper, Check Point, Fortinet, Cisco, etc.)
- monitor and manage cloud and Software-Defined Network platforms (like AWS, Azure, VMware, etc.)

If you take pride in your tech support experience, strive to develop in networking and security, and want to work with leaders in tech, let's talk.

What you need in this role:
- 3+ years of experience in a similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Check Point, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Excellent communication skills in English (written and spoken)
- Independent, resourceful, problem-solver, result oriented

Will be a plus:
- Linux script languages (PERL, shell)

What you'll do:
- get a training and become an expert of the best products in network security niche
- provide tech support for 1,800 customers in 80 countries
- guide customers and engineers in product installation, operations and troubleshooting
- support customers via email, phone and through webcasts
- escalate cases to the needed department
- and many more :)

What you get:
- competitive compensation in USD
- state-of-the-art office in Kyiv (with exclusive pieces of art from Ukrainian and world artists. Check us on DOU to see for yourself)
- fixed schedule, US business hours (Saturday and Sunday off)
- taxi covered for your way back home
- paid intensive training and trial period
- SupportYourApp Medical Policy

About SupportYourApp

SupportYourApp is a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time.

We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

We’re interested in people’s professional growth and invest in their development: most of our management was promoted within the company.

Working at SupportYourApp includes:

Team of like-minded peers
Flexible schedule
Greenhouse conditions for self-development
Creative and unique art-office (https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/)
Opportunity to work remotely
Cooperation with the world-known projects
Mind-blowing corporate events and social activities
Casual cooperative work environment
Amazing team connectivity
Responsive management interested in your growth

If you’re looking to:

Polish your language skills
Help customers around the world
Meet warm, intelligent people
Maintain life-work balance

Apply now!

SupportYourApp is a global company, striving for diversity and inclusion. We welcome people with various backgrounds and experiences. Bring your unique personality and thrive with us!

Check us on:

Instagram: https://www.instagram.com/supportyourapp/
YouTube: https://www.youtube.com/SupportYourAppTV
Discover our manifesto: https://www.youtube.com/watch?v=qYb9-CXQoKQ
Read more on our website: https://supportyourapp.com/
Our social activities: https://supportyourapp.com/social-activities/

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Company website:
https://supportyourapp.com/

DOU company page:
https://jobs.dou.ua/companies/supportyourapp/