Tech Support Engineer (L2) / Junior DevOps Engineer (offline)

What to do:
- Ensure efficiency and stability of systems
- participate in the optimization system
- promptly respond to IT incidents
- installation of updates, monitoring of software complexes
- monitoring and alerting at infrastructure and business metrics level to react quickly and prevent issues for end users
- handling issue tickets from L1
- deep diagnostics of the issue with monitoring, logging and tracing tools
- classification of the issue on infrustructure and business classes
- resolving typical issues with procedures and tools described in workbook
- closing issue ticket for resolved issues setting root cause for future analysis
- quick forwarding of unresolved issues on appropriate L3 specialist
- growing workbook for typical issues at L1 level to detect/handle issues better in the future

What we need:
- Knowledge of banking processes and technologiesgood technical background
- high level understanding how cloud infrastructure works
- high level understanding how distributed systems work
- SQL knowledge
- Linux console usage
- strong problem solving mindset
- Version Control Systems: GitLab
- CI Orchestration: Jenkins
- Operation Systems: Linux (CenOS\RedHat), Windows (basic)
- Artifacts Storage: Nexus
- Virtualization/Containerization: Kubernetes (nice to have), Docker (create - - Dockerfile, analyse created docker-containers and improve their work)
- BPMN (nice to have): Camunda
- Security: Vault
- Monitoring & logging: ELK stack, Zabbix, Graphana, Kibana
- Bug Tracking System: Jira
- Quality focus, willing to drive improvement of the automated testing pipeline

What we offer:
- become a part of professional and successful team
- involvement in challenging, large-scale and diverse projects
- knowledge sharing with colleagues from abroad (strong HR community of 14 Raiffeisen Group banks)
- competitive salary and benefits (health insurance / gym)
- internal company events and involvement into social projects

Become a part of our success story!

#Райфзнамикращі