Customer Support Manager (offline)

You will be responsible for ensuring the success of company customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with the company services.

Responsibilities
• Identify, create and manage sales pipeline across new business and upsell opportunities to Enterprise customers
• Responsible for the success and renewals process for the customer portfolio; analyze their product adoption to understand customers' usage of product
• Contact customers throughout the life cycle to identify potential growth opportunities.
• Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success. Maintain long-term account health and relationships
• Partner with Support, Product Finance and Legal teams in order to maximize the value add and customer benefit and for success
• Minimum 3 years of experience preferably in a B2B Software subscription sales
• Be responsible to your customer's product adoption, deepen their utilization and identify new opportunities to provide more value to them
• Become your customer's loyal advisor!
• Leading on-boarding processes end-to-end to transfer from legacy systems to our solution, and ensure customer satisfaction
Desired Skills and Experience
• Looking for a position with lots of responsibility and ability to make a difference.
• 2+ years in a CS role (or similar) in a B2B SaaS environment.
• Exceptional teamwork capabilities.
• Fluency in written and spoken English. (being a native speaker is an advantage)
• Past experience in online marketing or doing CS roles (or similar) in an online marketing service is an advantage.
• Great communication and customer-facing skills.

We offer
• Competitive salary (regularly reviewed based on your performance).
• Great opportunity to develop in a strong professional environment.
• Personal development and professional growth
• Long-term employment.
• Compensation for sick leaves and regular vacations.
• Friendly team (we are a company with a family atmosphere).
• Modern and comfortable office
• Flexible working time
• Funny celebrations, active corporate life

About Solid5

Solid5 is a topnotch private equity venture fund with an exceptional track record of nurturing pre/seed-stage companies to success. Our goal is to introduce a novel, yet proven approach to growing startups, which will pave the way to a better, social-driven future of startup arena.

Company website:
solid5.com

DOU company page:
https://jobs.dou.ua/companies/solid5/