International Customer Support Manager (offline)

Responsibilities:

As a focal point to the customers, you will need to improve the overall customer experience by analyzing and supporting their knowledge transfer tools and constantly look for solutions to problems by providing fast and professional responses.

Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
Guidance of the users to support them in becoming more productive
Support in the development of programs to train the customer on how to properly use the products
Concession of the customers' troubles by recommendation of products, services or procedures
Evaluation of the systems' problems to recommend enhancements

Requirements:

2+ years of proven experience in international technical customer support.(Team leader as an advantage)
TCP/IP network and WIFI MESH deployment understanding.
Win Servers system & SQL server deep understanding.
Linux - basic knowledge.
Being a team member with hands-on experience in a traditional industry organization, with a full understanding of the different roles and forces running on the production floor.
Strong analytical and problem-solving skills
Strong training capabilities
Excellent interpersonal and communication skills both written and verbal
A team player and a quick learner
Native English speaker is a must (advantage for multiple language - Spanish , Italian , German)

About company:

Matics develops software that is used by factories to digitize the production process. Our software combines pervasive technology and manufacturing know-how to monitor and capture the complete digital production journey for full auditability, repeatability and knowledge capture. Designed for SMEs, our secured cloud-based RTOI solution enables fast, non-disruptive, modular and scalable deployment.