Middle Customer Support Engineer (L2) (offline)

ABOUT PROJECT
A medical portal that allows to Medical Offices, Hospitals and Home Health Agencies to request Home Health Services and gain information they need as they interact with our clinical team. Currently, our team is helping the client to expand their existing functionality.
REQUIREMENTS
3 + years of relevant experience
Strong knowledge Azure
Azure DevOps – Basic
Experience with QA Tools: Selenoid, Jmeter, Allure
Experience with CI/CD
Personal time and project management skills
At least upper-intermediate level of English
RESPONSIBILITIES
Dealing with registered and escalated tickets
Gather all required information from a customer to start issue investigation
Investigate and reproduce customer issues
Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
Prepare steps/solution how to fix the issue
Promptly resolve customer service issues to the satisfaction of all
Proactively monitor various IT systems
Document all resolutions through the support desk system, produce and maintain the documentation on IT processes
Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc
Take ownership to resolve customer requests in accordance with SLAs and incident management protocols
WHAT WILL YOU GET WITH ELEKS
Above average compensation and competitive Social package
Close cooperation with a customer
Challenging tasks
Competence development
Ability to influence project technologies
Projects from scratch
Team of professionals
Dynamic environment with low level of bureaucracy
Medical insurance

About ELEKS

ELEKS is the partner of choice for many of the world’s leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services.

Company website:
https://eleks.com/

DOU company page:
https://jobs.dou.ua/companies/eleks/