Customer Support Engineer (offline)

Responsibilities:
Interact with customers on correction, maintenance, and support tasks;
Troubleshooting for software products;
Implementation, deployment, and support activities for Billing and Customer Care software: CRM, Billing, Rating.

Required skills:
At least 3 years’ experience in computer/software problem or bug fixing;
Experience in troubleshooting software problems;
Experience in SQL’s creating;
Ability to learn about the entire system, server, client-side in a short time-frame in order to troubleshoot issues;
Strong problem-solving / investigation skills;
Good communication skills;
Highly motivated, passionate to work with customers, adaptable personality, and eager to learn new technologies and methods;
Fast learner, responsible personality;
Intermediate English;
Bachelor degree or equivalent (or higher) in computer science or similar field;
Strong technical background.

Will give you an additional benefit:
Development experience on Script languages;
Experience with Oracle;
Linux’s knowledge on a strong user level;
QA or Finance position in the past;
Willingness to travel abroad.

About MaxBill

MaxBill is a software company specializing in development and delivery of CRM, Billing and Charging solutions for telecoms, energy, water, transportation and gaming industries. MaxBill was established in 1996 and has its offices in the UK, IL, CZ and UA.
Our Product is a full featured customer management and billing solution which supports multiple service environments and features advanced rating options, CRM, order management and billing, strong partner management and reconciliation capabilities.

The MaxBill solution for Modern Billing enables service providers to strategically implement their innovative business models with a holistic approach to implementing business processes and revenue generation.
Our technologies: Java EE, Microprofile, Spring, DBMS (Oracle, PostgreSQL, Cassandra, Mongo), С++, JavaScript, CSS.

Company website:
https://maxbill.com

DOU company page:
https://jobs.dou.ua/companies/maxbill/