Customer Support Representative (offline) from $700

Required skills

Your experience.

- High level of the English language (Upper-Intermediate)
- You are a great logical & creative thinking person
- Exceptional communication skills
- Ability to adaptable to frequent change
- Proven customer service skills is a huge plus
- Computer literacy
- Ability to be a real team player
- Have a high level of accountability

As a plus

- Working experience in the customer support area

We offer

Our rewards.

Work should be meaningful and rewarding.
HealthJoy offers a robust package of employee perks and benefits including competitive compensation, corporate lunches, English lessons, full or partial coverage of educational events, and convenient office locations.

We also enjoy each other’s company over wellness activities, lunch and learns, and ‘friendship time’ pairings.

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Responsibilities

Your impact.

- As the Healthcare Concierge (HCC) you will be responsible for processing the members’ requests (tickets). It is the highest priority to deliver quality product within the shortest time possible. Every member should get quality care and support, be fully informed about their benefits and the best ways to use them.
- Interact with members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care.
- Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members.
- Communicate scheduling challenges or trends that may negatively impact outcomes.
- Provide WOW-experience to HealthJoy’s American customer base.

Role details.

Working schedule 5/2 — 15:30 to 24:00
20 paid vacation days per 12 month period, 10 paid days for sick-leaves

About HealthJoy

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! Healthcare benefits are complex, underutilized, and a mystery for most users. We’re removing that complexity.

Our industry-leading technology solution puts a simplified benefits experience in the hands of users, saving them time and money. Since the start of the pandemic, we’ve created a COVID-19 resource center, helped members find testing and care, and made it even simpler to get telemedicine and mental health support to employees.

HealthJoy experienced explosive growth in 2020: we raised $30M in Series C funding, earned awards for Talent Culture’s Best HR Technology Leaders and Built In Chicago’s Best Places to Work, added 55+ key team members despite going totally remote, and so much more. This year, we continue down that path of high growth and high impact.

Company website:
https://healthjoy.com/

DOU company page:
https://jobs.dou.ua/companies/health-joy/