IT Support Engineer

Ciklum is looking for a driven and successful Support Engineer to join our IT Department in Lviv.
It is a position for young, energetic, self-organized and highly motivated talents who would like to develop their career in a big international IT company.

Responsibilities:
• Service Desk System tickets management
• Daily users support of hardware/software issues
• Assistance to Infrastructure Engineers in setup/maintenance of servers and network equipment
• Cooperation with Procurement in terms of delivery and logistics
• Negotiation with IT service providers
• Cooperation with remote IT Support Team on IT projects
• Update IT processes according to details of office workflows
• Performing hardware/software inventories and keeping this information actual
• IT Stock management

Requirements:
• Education – higher
• Experience on similar (IT support) position
• Knowledge of Windows 7-10, Mac OS X, MS Office 2007-2019, MS Office 365
• Knowledge of Google Apps, Active Directory, GPO
• Understanding of ITIL principles, good communication skills
• English – intermediate
• High level of communication is a must
• Calm, responsible, initiative, self-organized, eager to learn

What's in it for you?
• Variety of knowledge sharing and training opportunities
• A lot of various technical seminars
• Unique working environment where you communicate and work directly with client
• Competitive salary
• Career and professional growth
• Possibility to work in a big and successful company
• Long-term employment with 20 working-days paid vacation and other social benefits
• State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions

About Ciklum International

Ciklum is a top-five global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world.
Our 3,000+ Developers located in the Delivery Centres across the globe, provide our clients with a range of services including outsourcing software development, Enterprise App Development, Quality Assurance, Security, R&D, Big Data & Analytics.

Company website:
https://www.ciklum.com/

DOU company page:
https://jobs.dou.ua/companies/ciklum/