Support Engineer

You will contribute to the support and development of the projects of an international medical device company.
Join our skilled and dedicated team as a Support Engineer and let's make great things together!

Our Expectations

Required
● Demonstrated effectiveness through personal responsibility, accountability, and teamwork;
● Experience working in customer support for at least 2 years;
● Good understanding and experience of troubleshooting & supporting business application platforms;
● Knowledge of
- Azure Cloud (not critical but as a big plus)
- Nginx
- Shell scripting;
● Knowledge and experience working with Agile methodology;
● Highly effective communication skills - both verbal and written;
● English at the Upper-Intermediate level at least.

Nice to have
● Understanding of .Net code;
● Knowledge of T-SQL;
● Understanding of Networking.

Your Responsibilities
● Analyze break/fix issues and work with empathy and a sense of the urgency to deliver solutions to meet customer/partner needs;
● Work through the resolution of technical service issues according to standard processes and procedures and specialized understanding of complex product issues;
● Ensure all critical cases or highly complex situations are quickly transferred to an appropriate staff member for immediate attention and proper escalation;
● Log all service data required for tracking;
● Maintain a high level of technical competence in the project solutions and related technologies;
● Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction;
● Share best practices, knowledge, and learning with the team and the global support community to enhance the quality and efficiency of customer support;
● Advise and coach Level 2 and 3 and/or technical consultants on the identification and resolution of issues or system build or configuration performing and documenting this knowledge.

What We Offer
● Opportunity to work with amazing people in a friendly and engaging environment
● Competitive benefits package focused on work/life balance
○ Flexible work hours and remote work options
○ 18 working days of paid leave
○ 7 days of sick leave when you can be off work due to an illness without a
medical certificate
○ 3 days of unscheduled leave in exceptional circumstances (childbirth, a
wedding, etc.)
● Health services at a medical center
● Thriving work environment
○ An advanced career progression system
○ Sports reimbursements
○ Free English classes
○ Regular corporate events
● Comfortable office
○ Free tea, coffee, cookies, and fruits
○ PlayStation console, Kicker, and other relaxing activities

About ITRex Group

ITRex Group is custom software development company, established in 2009.
We provide full spectrum of software development services (from the idea to the product).

Our top clients: 21st Century Fox, Procter & Gamble, Dun & Bradstreet, Dollar Shave Club, Dog Vacay, Jib Jab. Case studies and testimonials are available at itrexgroup.com.

Team completed more than 300+ different projects and experienced in web, mobile, desktop and especially custom solutions (combination of different approaches and solutions). Main tech expertise includes the following stacks: .NET, Java, Node.js, PHP, Python, iOS, Android.

ITRex Group is targeted to establish long-term partnerships with our clients and collaborate at all stages of development.

Company website:
http://itrexgroup.com/

DOU company page:
https://jobs.dou.ua/companies/itrex-group/