IT Help Desk Engineer (offline)

Playtika Holding Corp. is a leading mobile gaming company and monetization platform with over 35 million monthly active users across a portfolio of games titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has over 3,700 employees in 19 offices worldwide including Tel-Aviv, London, Berlin, Vienna, Helsinki, Montreal, Chicago, Las Vegas, Santa Monica, Newport Beach, Sydney, Kyiv, Bucharest, Minsk, Dnipro, and Vinnytsia.

Responsibilities:
- Provide solid support to customers with a high degree of customer satisfaction and technical expertise;
- Manage a queue of incoming inquiries, determine prioritization, and address appropriately;
- Respond to assigned customer questions, problems and concerns and adheres to SLA;
- Own follow-up tickets to closure;
- Maintain and update internal knowledge base and self-service articles;
- Provide PC services including imaging, deployment, repair, upgrade and asset management;
- Provide end-user software services for Windows, iOS, Mac, Android;
- Provide dispatch service to remote users or sites (service end-user at their location);
- Provide on-site support for network, server, hardware upgrades or projects at the site;
- Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.).

Requirements:
- 2 years of experience in a Help Desk environment required;
- Previous working experience in providing helpdesk or customer support over the phone, IM, email, and/or remote session;
- Service orientation personality with pleasant and good customer service skills;
- Good self-learning ability and ability to prioritize planned and unplanned tasks;
- Familiar with one of the next methodology: ITIL Foundation, Microsoft Certified Professional, MCSA Windows 10 HDI Desktop Support Technician or CompTIA A+ Certification;
- Strong knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools, Linux server, VMWare or other Virtual platforms;
- Knowledge and understanding of system management services (i.e MS SMS);
- Strong working and supporting experience in PC, Mac, Linux, smartphones, tablets, printers;
- Experience with networking and storages;
- Client focus: Identifies and satisfies the needs of clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with clients;
- At least Pre Intermediate English level.

Nice to Have Skills
- Familiar with one of the next methodology: ITIL Foundation, Microsoft Certified Professional, MCSA Windows 10 HDI Desktop Support Technician or CompTIA A+ Certification;
- Experience with networking;
- Knowledge and understanding of system management services (i.e MS SMS);

We offer to all our employees:
- Working for one of the top social gaming companies in the world;
- Competitive salary, performance-based bonuses and flexible working hours;
- Training programs, certifications, conferences including international events;
- Social package, including gym membership compensation, medical insurance;
- Paid vacation and sick leaves;
- Corporate English classes;
- Referral program;
- Team buildings, and fun activities;
- Free meals twice a day, refreshments, happy hours;
- Technical library with option to order books;
- Coaching and reviews to support your career development;
- Comfortable office;
- Cute and funny corporate events.
Visit our page and feel us here - http://www.facebook.com/playtikaua.

About Playtika

Since 2010, Playtika has been a pioneer in the games industry.

We were the first to offer free-to-play casino games on social networks and, shortly after, on mobile platforms. We were also one of the originators of live game operations, offering users personalized, daily game experiences with new events and exciting new features 365 days a year.

Our games have stood the test of time, leading with top-grossing titles for over five straight years.

As new trends and technologies continue to disrupt and reshape the gaming landscape, our eyes are keenly set on becoming the world’s leading provider of casual game entertainment. Through our diverse and constantly growing portfolio of games, we seek to create the most engaging and beloved entertainment experiences in the world.

Company website:
https://www.playtika.com/