Customer Support Agent (Fintech) (offline)

Our ideal candidate has:

— Advanced in English
— Excellent verbal and written communication skills
— 1 year of experience in customer support or sales environment preferably with clients from all over the world
— Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus:

— Excitement to learn new products/technologies and help customers
— Familiarity with ticketing systems (like Zendesk, Intercom)
— Tech or Philology Degree is preferable

Responsibilities:

— Provide prompt, courteous and effective omnichannel customer support (emails, live chat, and calls)
— Seek resolutions to customers’ queries and issues whilst actively striving to achieve a ’one correct answer’ across all channels
— Follow our customer service standards, communication policies, and procedures
— Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required

In return we offer:

— Challenge to search, attract and build relationships with candidates in global market;
— Good opportunities for professional growth (personal development plans, regular feedback on results, external professional courses);
— Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);
— Process ownership you are responsible for;
— Competitive remuneration and transparent bonus system;
— Opportunity to work remotely;
— 100% Health Insurance coverage after successful trial period;
— Annual vacation: 18 working days.

About CEX.IO

CEX.IO LABS is an independent development centre that builds complex IT solutions and supports international projects for the FinTech and cryptocurrency markets.

Company website:
https://cexiolabs.com/uk/

DOU company page:
https://jobs.dou.ua/companies/cex-io-labs/vacancies/