We are looking for a Customer Support Agent to join our team.

Our ideal candidate has:

— Advanced in English
— Excellent verbal and written communication skills
— 1 year of experience in customer support or sales environment preferably with clients from all over the world
— Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus:

— Excitement to learn new products/technologies and help customers
— Familiarity with ticketing systems (like Zendesk, Intercom)
— Tech or Philology Degree is preferable

Responsibilities:

— Provide prompt, courteous and effective omnichannel customer support (emails, live chat, and calls)
— Seek resolutions to customers’ queries and issues whilst actively striving to achieve a ’one correct answer’ across all channels
— Follow our customer service standards, communication policies, and procedures
— Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required

In return we offer:

— Challenge to search, attract and build relationships with candidates in global market;
— Good opportunities for professional growth (personal development plans, regular feedback on results, external professional courses);
— Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);
— Process ownership you are responsible for;
— Competitive remuneration and transparent bonus system;
— Opportunity to work remotely;
— 100% Health Insurance coverage after successful trial period;
— Annual vacation: 18 working days.

About CEX.IO LABS

CEX.IO LABS is a high-technology company oriented at blockchain development.
Apart from working on internal products, we cover research in the blockchain field.

We use source control and continuous integration systems
Any product deployment can be made on a push of the button
We are able to do several updates in one day
There is 3-tiers incident management system
Better to have a brief but relevant plan then complex and outdated
We fix bugs before writing new code
Our specification is written by humans and for humans
Very quiet and comfort working space
We love Apple. Macbook Pro and at least one Thunderbolt 27" is guaranteed. Our employees only work with best equipment.
We write tests, do user acceptance testing and regression tests. Who are TDD ninja? We are!

Company website:
http://cexiolabs.com

DOU company page:
https://jobs.dou.ua/companies/cex-io-labs/

Job posted on 15 February 2021
14 views


Для отклика на эту и другие вакансии на Джинне войдите или зарегистрируйтесь.