We, as a service company perform support on NAV for our customers find a solution globally from a functional point of view, namely: talking to users, monitoring and resolving challenges remotely, training when needed, finding work-arounds.

Requirements:
• Experience with Dynamics NAV
• Hands-on knowledge of core Microsoft Dynamics NAV modules
• Proven experience of working with Microsoft SQL Server
• Financial and/or accounting background will be a big advantage
• Ability to create high quality functional documentation and strong requirements gathering
skills
• Outstanding customer service skills
• Excellent communication and problem solving skills
• Intermediate level of English

Responsibilities:
• Collaborate with end-users to resolve their issues
• Microsoft Dynamics BC/NAV as Super User and/or system administrator including familiarity with table structures, testing, setup and configuration
• Collaborate with the Developers team and ERP customer team
• Analyze, resolve and document onsite support cases in an efficient and professional manner and in accordance with SLA
• Perform all daily tasks according to set procedures, rules and guidelines and priorities
• Monitoring and working with alerts in Jira systems

We offer:
• Various kinds of challenging projects from EU customers
• Learning opportunities (Certifications, trainings and internal knowledge-sharing culture)
• Professional growth in the strongest NAV/BC team
• Scandinavian management style, collaborative work environment within flat organizational structure and friendly atmosphere
• A competitive package (including medical insurance and English lessons), solid PE administration and flexible working hours

About Global Mediator

Global Mediator is a young and ambitious international organization and we are one of the strongest Microsoft Dynamics NAV development organizations in Ukraine to serve European clients. In addition to Dynamics NAV we are building services in Dynamics CRM, BI and Azure as part of our Microsoft SMB offering.
This is what we offer you:
*Career and professional growth.
*Knowledge sharing and training opportunities with some of the strongest developers in Ukraine, periodically training by leading external trainers.
*Various kinds of challenging projects – integrations, new feature development, add-ons, completely new ISV solutions, migrations, rollout, direct client support, etc.
*Only EU/US customers! No Ukrainian clients.
*Scandinavian management style.
*Flexible working schedule and the possibility to work from home if needed.
*Friendly atmosphere in a young and experienced crew.
*A competitive package and solid PE administration.

As an organisation we are big on giving people challenges that enable them to grow over time. We invest in our people and our ambition is to help you develop into a strong senior developer or technical consultant over a relatively short period of time.

Company website:
http://www.global-mediator.com/

DOU company page:
https://jobs.dou.ua/companies/global-mediator/

Job posted on 11 February 2021
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