Technical Writer (offline)

Reply is a platform that provides a convenient way to manage and automate all customer communications in one place.

We are a product company working in the US, Europe, and the global market. Right now we are a team of 70+ people working 100% remotely from day 1, we have 2500+ customers using our platform and we are looking for a Product Manager to join our team to help us grow further.

Our product (reply.io) is a leading sales acceleration platform that automates personal and business communications, including emails, calls, SMS, LinkedIn, and messengers.

You can learn more about the company by watching the latest interview with Reply’s CEO and Founder: youtube.com/watch?v=PwcDCzV8HNA

Product reviews on G2: www.g2crowd.com/products/reply/reviews

Responsibilities:
• Study product
• Communicate with product owners and developers to understand product details
• Analyze and manage existing and potential content
• Make high-quality written documentation
• Produce video content to help end-users use Reply

Requirements:
• Prior experience as a Technical Writer or similar role
• Prior experience as a Video Content Producer or similar role
• Prior experience in technical writing of software documentation in SaaS companies is a plus
• Ability to translate highly technical information into easily understandable information for customers
• Excellent written and verbal skills in English
• Team player
• Good time-management skills
• Great interpersonal and communication skills

We offer:
• Challenging tasks
• Professional growth
• Small focused agile teams
• Minimum bureaucracy
• Direct access to CEO
• Best hardware
• Work from home or co-working space

About Reply.io

Our product (reply.io) is a leading sales engagement platform that automates personal and business communications, including emails, calls, SMS, LinkedIn, and messengers. Right now, we are adding more AI on top of our communication engine with the final goal of eliminating humans almost completely from routine business communications. We are in the TOP-10 best software in our niche in the world according to G2.

Since the beginning of the russian invasion, all our profits have been directed towards the Armed Forces of Ukraine. So far, we have donated more than 7 million UAH and are committed to growing our company to help more. As well, we are part of the KOLOcи program from KOLO (koloua.com/kolossus), where we donate $10K monthly just to them.

Join us to help the Armed Forces of Ukraine to kick russia’s ass!

Company website:
https://reply.io/

DOU company page:
https://jobs.dou.ua/companies/replyapp