Customer Support Agent (L1) (offline)

About LimTC © Limitless Technology Consultants LLC:



We're a leading Ukrainian outsourcing company that works with international companies on a long-term basis. LimTC can go from client pain point identification to solution roadmap, on to building out the solution, and then managing end-to-end operations. We can do all this while focusing on value creation and putting our skin-in-the-game as required to help our clients realize this value. We provide the extra hands, ideas, and processes so that you can continue focusing on your core competencies and growing your business.


Key Functions:

1. Provide day to day client support via case management generated via multiple channels:
Ticketing system (Salesforce Service Cloud)
Phone Calls (including feedback and troubleshooting)
2. Continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
3. Adhere to operational processes, policies and documentary requirements;
4. Ensure all client and internal documentation is safely maintained and accessed, in accordance with GDPR and internal policy;
5. Identify areas of personal development e.g. training on a specific activity and reach out to their Team Leader for assistance;
6. Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling the client to provide a consistently high-quality service;
7. Use their own initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.
8. Document any changes or new solutions for other agents to use


Required Experience/Characteristics:


1. Relevant previous experience is desirable
2.Experience in working with a team
3. Basic computer experience
4. Spoken and written English at least advanced level
5. Hebrew language is a big plus
Knowledge, skills and abilities:
6. Good communication skills and an ability to interact effectively
across all levels within the organization
7. Ability to priorities multiple tasks
8. Good understanding of PC skills with the ability to document processes

Other attributes:

1. Strong team player
2. Ability to work under own initiative and follow direction from their Team
3. Confidential, tactful and diplomatic
4. Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
5. Committed to working within the client’s agreed values and framework.

Working Hours:

Monday-Friday 4PM to 12PM (flexible to change to a schedule from 7PM – 3AM)

Holidays:

Ukrainian Holidays

Benefits:

- Taxi compensation
- Growing team with new opportunities
- Vacation compensation
- HR benefits
- Remote work available in case of emergencies

About LimITless Technology Consultants

Whether you have just started a new business, or have been a familiar face on the market for years, keeping up with daily operations may be a challenge. The amount of overhead resources required in order to launch and maintain a successful operation far too often fails to yield the awaited ROI.

We at LimTC © Limitless Technology Consultants LLC are here to help you find the right balance in your business by taking over a process or a set of them. With our knowledge and expertise dedicated to the non-Core processes of your business, you can successfully dedicate world’s most precious resource, time, to those aspects of your business that truly need them.

Company website:
https://www.limtc.com

DOU company page:
https://jobs.dou.ua/companies/limtc/