Terrasoft is a premium vendor of process-driven CRM software for marketing, sales and service that has been successfully operating in the CRM market for more than 14 years. We are looking for a Customer Success Manager to join our team.

YOUR RESPONSIBILITIES:
-develop a trusted advisor relationship with key customer stakeholders through consistent and open lines of communication;
-engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth;
-work with customers to ensure they are leveraging the solution effectively and finding value in the service;
-identify growth opportunities within named accounts while ensuring high renewal rates;
-proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates;
-work closely with Terrasoft resources as necessary (support ­ tickets, product ­ roadmap, finance ­ contract terms, etc.);
-track customer interaction within CRM.

WHAT WE EXPECT:
-native English is a must;
-excellent written and verbal communication skills;
-high technical competence with an understanding cloud computing or enterprise IT concepts;
-ability to evaluate customer needs;
-highly consultative,­ enabling you to assess the potential of a client and develop a strategy for growing their business;
-comfortable negotiating contract terms and overcoming pricing objections;
-strong analytical skills;
-being familiar with SaaS;

WHAT WE OFFER:
-opportunity to work in a world leading software company;
-unique experience of working with global markets;
-enormous opportunities for professional and career growth;
-competitive salary;
-professional training;
-modern corporate library;
-regular corporate events;
-healthcare insurance;
-corporate gym and cafe.

About Terrasoft

Terrasoft Ukraine — один із ключових гравців на глобальному ринку low-code, BPM і CRM — входить до міжнародної групи компаній Creatio, штат якої налічує 600+ співробітників, а клієнти представлені в 100+ країнах світу.
Офіс Terrasoft Ukraine розташований в Києві. Інші офіси групи Creatio представлені в США, Великобританії, Австралії та інших країнах.

У лінійку програмних рішень Creatio входять продукти для побудови і автоматизації бізнес-процесів, а також готові CRM-системи в різних конфігураціях. В основі продуктів Creatio лежить інтелектуальна low-code платформа, яка дозволяє виконувати налаштування програмних рішень без навичок програмування.

Company website:
https://www.terrasoft.ua/business/about

DOU company page:
https://jobs.dou.ua/companies/terrasoft/

This job is no longer active.
Смотреть актуальные вакансии Customer / technical support Kyiv→.