Customer Support Manager (offline)

What we need:
— Experience in Customer Support 6+ months
— Working in the night-shift schedule
— Upper-intermediate English level (written and spoken) is a must
— Excellent verbal and written communication skills
— Being proactive with the customers
— Familiarity with ticketing systems and CRMs

What you will do:
— Proactive communication with users via live chat and phone
— Converting website visitors into leads
— Helping clients solve problems accessing our systems and websites
— Develop trust and long term relationships with clients
— Provide customers’ feedbacks/ ideas/suggestions about the product to the Development Team

Our benefits:

— Medical insurance
— Possibility of training at the expense of the company
— 20 days of paid vacation and 10 sick days — we value rest and recreation
— Fully remote job
— We also comply with the national holidays
— Exciting team buildings and corporate events

About Phase One Karma

Phase One Karma (P1K for short) is a human-centered and product-passionate company. Just like we care about the people benefiting from our products, we care about the people we are working with.

We strive for excellence. Each person working at P1K is a master of their trade. We believe our success lies in empowering each team member and unleashing their potential.

Our work ethics could be described as passionate professionalism. That means we believe in what we do and want our projects to succeed.Empathy guides the way we communicate and collaborate at P1K. We treat each person with dignity and respect, and we oppose any forms of discrimination.

Our community includes people of various backgrounds and interests, and we welcome them all. Beyond developing inspiring products, we simply enjoy hanging around together. P1K’s internal world is built around an idea that work should be fun, meaningful, and to the point.

Company website:
p1k.org

DOU company page:
https://jobs.dou.ua/companies/p1k/