Required skills
β Proven experience of crossbrowser and crossplatform testing
β Understanding of client-server architecture based application
β Proven experience of web-services testing
β Familiar with Redash and New Relic
β Strong leadership skills, working both independently and as part of a team
β Strong verbal/written communication & an excellent attention to detail
β Strong time management, accountability and organisational skills
β An ability to negotiate and ensure yours and your team message is heard, whilst also understanding business needs as a balance
β Flexible to an agile setup with the ability to multitask, managing coverage for multiple high profile mobile projects
β A strong commercial awareness with an understanding of business priorities and goals
β Exceptional reporting capabilities
β Extensive knowledge of JIRA and / or similar bug tracking tools
β Knowledge of Data Science and proven record to use this to better processes
We offer
β 20 days of annual leave;
β Office employment;
β Educational English programs;
β Bonus scheme;
β Event throughout the year;
β Free food throughout the week;
β Modern office in the city centre.
Responsibilities
β Manage the communication channels between the QA & CS teams, educating each of the others core responsibilities and objectives
β Conduct regular Product & Feature training sessions of new content for Customer facing teams
β Document and enforce Live issue escalation protocol procedures and follow up on such cases until resolution / closure
β Monitor and review customer observations and tickets through Zendesk and weekly CS reports, deep diving into issue investigations as and when required
β Support alignment of the Customer Support device pool, ensuring alignment with the rest of the business based on quarterly QA device data captures
β Support test efforts through data gathering and investigation at the request of the QA team
β Rotate daily stand ups and triages across our portfolio of products, remaining current with each application and its quality status
β Contribute to the bug tracking life cycle workflows: Testing, Initiating, reviewing, investigating, updating, and confirming resolution of issues identified
β Manage the PMCS JIRA database and keep it relevant and up to date at all times
β Constantly maintain, review and improve process in an effort to drive efficiency, whilst ensuring alignment across teams where applicable
β A solid understanding of the QA life cycle from concept through to release
β Work with a range of Live monitoring tools (e.g. New Relic / Zendesk)
About Product Madness
Product Madness burst into life in 2007 as the brainchild of two Stanford Business MBA graduates who possessed an innate love of gaming. Initially, the entrepreneurs developed casual games for Facebook and mobile, before having a βlight-bulb momentβ in 2009 and refocusing their efforts with laser-guided precision on the exploding social casino genre.
Company website:
https://www.productmadness.com/
DOU company page:
https://jobs.dou.ua/companies/product-madness/
The job ad is no longer active
Job unpublished on
23 April 2021
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