Technical Support Engineer (offline)

Requirements:

• 1+ years of experience as an IT specialist (sys admin or support specialist).
• SQL knowledge is a plus
• Basic knowledge of Windows Server family.
• IT security basic knowledge (antivirus, firewall, spam filter, VPN, patches, updates).
• Excellent collaboration, communication, and presentation skills.
• Punctual and attentive to details.
• Technical analysis, planning, and problem-solving skills.
• Ability to work in an ever-changing, fast-paced, dynamic environment.

Responsibilities:

Processing of all incoming requests according to SLA with the corresponding customer;
Diagnosis of problems with the product (reproduction, testing, analysis of logging, identification of reasons and their documentation, description of the steps for reproduction and results of the analysis in the appropriate cases);
Finding a solution for the problem fix or escalation to the appropriate development team;
Timely notification of customer about delays in resolving a request if while runtime identifies issues that are solved by external software vendors or need to be refined by the development team;
Filling in the internal knowledge base with the appropriate instructions about requests handling and fixing;
Conducting technical demos, trainings, and certifications for external and internal customers;
Analysis, validation and detalization of requests for refinement of new functionality on content or framework level;
Testing of new functionalities after releases

What we provide:

We understand that our employees are essential to making our goals a reality, so we empower them to share their vision. We reward this kind of passion with a highly competitive salary and exceptional benefits:

Passionate experienced team and enjoyable working environment
Professional and career growth
Paid time off 18 business days per year
Compensated lunch and free tea/coffee, fruits and snacks
Healthcare Insurance - including dentist and gym
Accounting assistance
Regular corporate events and team-buildings
English learning courses
Opportunities to participate in professional forums and conferences
Paid time off 3 business days in case of marriage or child birth
Comfy office space

About Viseven

Viseven Group delivers intelligent solutions for Pharma Companies. Our expertise relies on opening new communication channels, delivery of a message to the customer in diverse digital formats, such as mobile applications, educational VR and AR apps/videos, HTML5 eDetailers and responsive web sites. Our complex approach — Digital Content Factory — includes pharma marketing materials creation from scratch (storyboard, design, texts, development), brand strategy and rebranding, localization and adaptation of interactive presentations, infrastructure setup, SMM, business analysis, trainings and workshops, and much more.

Company website:
https://viseven.ru/